Surgery Scheduling Coordinator in Huntersville, North Carolina at SURGICAL SPECIALISTS OF CHARLOTTE

Who we are
At Surgical Specialists of Charlotte, PA, we believe in the power of teamwork and the shared practice of medicine. For more than 80 years, our surgeons have set the standard for excellence, delivering world-class general, vascular, and specialty surgical care to communities across the greater Charlotte region. Our team of 25+ surgeons and 80+ professionals work together to deliver compassionate, innovative care across seven locations.

Your Role:
The Surgery Scheduling Coordinator is responsible for coordinating and scheduling surgical procedures while ensuring all clinical, financial, and administrative requirements are met. This role serves as the primary point of contact for patients and physicians, verifies insurance coverage and financial responsibility, ensures compliance with practice protocols, and supports outstanding patient care and customer service.

What You’ll Do:
Review physician surgery requests for completeness and compliance with scheduling protocols
Coordinate surgical location selection based on clinical, financial, and operational criteria
Verify insurance coverage, obtain deductibles and co-insurance, and flag out-of-network plans
Calculate patient financial responsibility and prepare documentation in the EMR
Obtain required clearances, authorizations, and pre-certifications as needed
Confirm surgical requirements, equipment, and staffing availability
Communicate with patients regarding scheduling, financial responsibility, and pre- and post-operative instructions
Enter and maintain accurate surgery and insurance information in computer systems
Ensure required documentation (H&Ps) is received and processed electronically
Serve as primary liaison for patient surgery-related questions
Support site operations, including assisting the Site Coordinator and front desk duties as needed
Maintain compliance with organizational policies, OSHA, and HIPAA guidelines
Demonstrate exceptional customer service and perform other duties as assigned

Experience / Education / Licensure Needed:
• High School Diploma or equivalent.
• Two to three years of experience in medical office experience.
• Strong multitasking, attention to detail, and communication skills
• EMR experience (NextGen preferred)

Our Core Values
All team members are expected to promote and uphold SSC’s core values:
• Trust
• Respect
• Integrity
• Clear Communication
• Collaboration

Benefit Offerings
We offer a comprehensive and competitive benefits package designed to support the well-being of our employees and their families. Our benefits include:
• Medical, Dental, Vision Insurance
• Company Paid Short-Term, Long-Term Disability and Basic Life Insurance Coverage
• Generous Paid Time Off (PTO) and Paid Holidays
• Retirement Plan with employer contribution (Safe Harbor, 6% Match and Profit Sharing)
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA) (HSA: Employer Contribution)
• Voluntary Life, Hospital Indemnity, Accident, and Critical Illness Insurance
• Employee Assistance Program (EAP) that includes wellness and discount programs
Ready to make a difference?
Apply today and join a team where your skills and compassion change lives.