Room Attendant - River Rock Casino Resort in Richmond, British Columbia at River Rock Casino Resort
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Job Description
At River Rock Casino Resort, one of British Columbia’s most iconic entertainment destinations, every guest interaction is an opportunity to create something memorable. Located in the heart of Richmond—just minutes from Vancouver International Airport, a short drive from downtown Vancouver, and directly connected to its own on‑site SkyTrain station (Bridgeport Station)—River Rock blends the energy of a world‑class casino with the comfort and sophistication of a full‑service waterfront resort.
As part of a team of over 950 dedicated employees, you’ll join a vibrant, guest‑focused community where hospitality, entertainment, and service excellence come together.
As a Room Attendant, you play a key role in shaping the guest experience—creating a space that feels welcoming, comfortable, and impeccably cared for. Your attention to detail, warm professionalism, and commitment to cleanliness ensure every guest enters a room that reflects the high standards of River Rock Casino Resort.
Whether you’re refreshing linens, preparing amenities, maintaining room functionality, or responding to guest requests with genuine hospitality, you help create an environment where guests can relax fully and enjoy their stay. Your ability to anticipate needs, uphold cleanliness excellence, and deliver seamless service ensures every guest feels valued the moment they open the door to their room.
Key Responsibilities
- Guest Room Care — Making beds, changing linens, vacuuming, and completing all cleaning tasks in alignment with established policies and procedures.
- Amenity Refresh — Providing rooms with fresh towels, toiletries, and replenishing guest essentials to ensure a seamless stay.
- Inventory Support — Restocking supplies and maintaining par levels as required.
- Guest Assistance — Responding to guest questions with professionalism, warmth, and a service‑oriented approach.
- Room Functionality Checks — Ensuring TVs, radios, lighting, and heating/cooling systems are in proper working order.
- Surface Care — Dusting and polishing furniture to maintain a polished, welcoming environment.
- Deep Cleaning — Scrubbing floors, walls, and windows as required to uphold cleanliness standards.
- Waste Management — Emptying and cleaning waste bins and ashtrays.
- Linen & Waste Removal — Transporting used linens and garbage to designated bins.
- Carpet Care — Shampooing carpets as directed.
- Issue Reporting — Reporting damages or maintenance concerns to the Team Leader or Manager promptly.
- Operational Communication — Liaising effectively with all operational departments to support smooth daily operations.
- Regulatory Compliance — Ensuring adherence to licensing laws, health and safety standards, and all statutory regulations.
- Additional Duties — Performing other duties as assigned or directed.
- Flexible Availability — Ability to work up to 40 hours per week across early mornings,
Education & Qualifications
- Flexible Availability — Ability to work up to 40 hours per week across early mornings including weekends and holidays
- Physical Capability — Ability to stand for extended periods and lift up to 50 pounds.
- Experience — Previous housekeeping experience considered an asset.
- Motivation & Energy — Energetic, highly motivated, and committed to delivering exceptional service.
- Organization & Multitasking — Highly organized with the ability to manage multiple priorities in a fast‑paced environment.
- Service Excellence — Ability to exceed guest expectations through timely, effective, and service‑oriented communication.
- Ability to clear a criminal record check
Work Environment Considerations
Standing for extended periods and supporting the operation during days, weekends, and holidays, as part of delivering exceptional guest experiences.
Comprehensive Benefits
Eligible employees receive a competitive benefits package after completing probation and meeting the required hours threshold, including:
- Extended health and dental coverage
- Company pension plan with matching contributions
- Employee and family assistance programs
- Paid time off
Exclusive Staff Perks
Team members enjoy a variety of discounts across the resort, including:
- Dining discounts, including at Gordon Ramsay Steak
- Hotel discounts
Easy, Reliable Commuting
With direct access to Bridgeport SkyTrain Station, commuting is convenient whether you’re coming from Richmond, Vancouver, Burnaby, New Westminster, or Surrey.
The Company is committed to diversity, equity, and inclusion and we welcome all qualified team members to apply. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.
We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.