Service Advisor in Campbell River, British Columbia at River City Ram

River City Ram in Campbell River is currently seeking a motivated and customer-focused Service Advisor to join our team. This is a key role within our service department, acting as the primary link between our customers and technicians. The ideal candidate will be passionate about delivering an exceptional customer experience, highly organized, and comfortable working in a fast-paced automotive environment.

As a Service Advisor, you will play an important role in ensuring our customers receive clear communication, accurate service recommendations, and a seamless experience from drop-off to vehicle pick-up.

Role Summary:

The Service Advisor acts as the primary point of contact between the dealership and customers requiring vehicle maintenance or repairs. This role involves coordinating service appointments, explaining recommended work, preparing accurate repair orders, and ensuring an outstanding customer experience throughout the service process. The ideal candidate is organized, approachable, and thrives in a fast-paced environment where customer service and attention to detail are top priorities.

Key Responsibilities:

• Greet customers promptly and professionally, creating a welcoming and positive service experience.
• Accurately document customer concerns and vehicle issues to prepare detailed repair orders for technicians.
• Communicate clearly with customers regarding service recommendations, repair needs, costs, and timelines.
• Provide regular updates on vehicle status and promptly notify customers of any changes.
• Collaborate with technicians, parts staff, and management to ensure efficient and timely service.
• Review completed work with customers, explaining invoices and ensuring all concerns are addressed.
• Promote dealership services, maintenance programs, and special offers where appropriate.
• Handle customer questions, concerns, and complaints in a professional and solution-focused manner.
• Maintain organized records and ensure compliance with dealership and manufacturer standards.
• Perform other duties as assigned to support the service department.

Qualifications & Requirements:

• High school diploma or equivalent; additional training in automotive or business administration is an asset.
• Previous experience in customer service, automotive service writing, or related role preferred.
• Basic understanding of vehicle systems, maintenance, and repair processes.
• Strong communication and interpersonal skills with a customer-first approach.
• Excellent organizational and time-management skills to balance multiple priorities.
• Proficiency with dealership management software (DMS), scheduling tools, and Microsoft Office Suite.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
• Valid driver’s license with a clean driving record.

If you are a strong communicator who thrives in a customer-facing role and enjoys working in a dynamic automotive environment, we would love to hear from you. This is an excellent opportunity to join a reputable dealership where your contributions directly impact customer satisfaction and team success.

Interested candidates are encouraged to apply with their resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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