Implementation Manager Contractor in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Manager Contractor in Canada.

This role is centered on driving successful customer onboarding and product implementations for a highly configurable SaaS platform operating in the financial crime and compliance space. You will act as a key link between new customers and internal delivery teams, ensuring smooth translation of business and technical requirements into fully functional solutions. The position combines project coordination, hands-on system configuration, and stakeholder management in a fast-paced, remote-first environment. You will manage multiple implementations simultaneously, balancing timelines, scope, and customer expectations. A strong focus is placed on problem-solving, clarity, and delivering high-quality outcomes for enterprise clients. This is a contract opportunity with approximately 20 hours per week, offering flexibility and autonomy in execution.

• Lead end-to-end implementation projects for new customers, ensuring timely and successful onboarding aligned with business goals and technical requirements.
• Translate complex customer needs into clear configuration plans, workflows, and system setups within platform capabilities.
• Coordinate across customer success, technical, and product stakeholders to manage delivery timelines, dependencies, and internal tasks.
• Track project progress, report KPIs, and proactively manage risks, scope changes, and potential blockers.
• Configure and optimize the SaaS platform for each customer use case, ensuring accuracy and usability.
• Manage multiple concurrent implementations while maintaining quality, organization, and responsiveness.

• Proven experience in implementing or configuring B2B SaaS or technical enterprise software based on customer-specific requirements.
• Strong ability to manage ambiguous projects and convert complex requirements into structured execution plans.
• Experience working cross-functionally with technical teams such as solutions engineers, delivery, or customer success teams.
• Excellent organizational and project management skills with the ability to prioritize effectively in a fast-moving environment.
• Strong communication skills with the ability to simplify technical concepts for diverse stakeholders.
• Proactive, detail-oriented, and comfortable working independently in a remote, distributed team setup.

• Competitive hourly compensation for a contract-based role.
• Fully remote work with flexible working hours.
• Opportunity to work in a high-impact role shaping customer onboarding experiences.
• Exposure to complex, enterprise-level SaaS implementations in a fast-growing environment.
• Inclusive, respectful, and collaborative remote-first work culture.