Customer Service Representative in Jackson, Tennessee at Tim Ferguson Plumbing Air and Electric
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Job Description
About Conditioned Air Solutions
Join the team at Tim Ferguson Plumbing, Air and Electric- Jackson! We take pride in delivering top-tier HVAC services to our local communities, and that exceptional experience starts with our customer service team. We offer a supportive environment, clear opportunities for growth, and an energetic team culture where your hard work is recognized.
Key Benefits & Perks
Competitive Compensation: Hourly pay plus performance incentives
Health Benefits: Health, dental, and vision insurance options
Time Off: Paid time off (PTO) and paid holidays
Retirement: 401(k) retirement plan with company match
Growth: Continuous training and career advancement opportunities in a booming trade industry
What You'll Do
Inbound & Outbound Booking: Answer incoming customer calls and make outbound calls to schedule HVAC maintenance, service repairs, and sales installation appointments.
Team Coordination: Provide precise appointment details to dispatchers, service technicians, and sales representatives to ensure seamless field operations.
Customer Satisfaction: Follow up with recent customers post-service to gather feedback and ensure 100% satisfaction.
Data Entry & Tracking: Maintain accurate logs of call volume, booked appointments, and customer interactions in our dispatch management system.
What We’re Looking For
High school diploma or GED equivalent.
1+ years of call center, customer service, or receptionist experience (HVAC or home services experience is a major plus!).
Energetic, friendly demeanor with professional communication skills.
Strong multi-tasking ability and comfort using computers, multi-line phone systems, and scheduling software.
Valid driver’s license and legal authorization to work in the U.S.
Tim Ferguson Plumbing, Air and Electric- Jackson is an Equal Opportunity Employer.
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