Customer Service Representative (Remote)

Location: Remote - Must reside within a 75-mile radius of Hendersonville, TN

Pay: $17.20 per hour

Join Our Mission-Driven Team!

At Central Research, Inc. (CRI), we’re helping people navigate their federal student loans with compassion, clarity, and compliance. We're currently seeking Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact-all from the comfort of their own home.

This is a remote position, but to qualify, applicants must reside within 75 miles of Hendersonville, TN

What You’ll Do

• Assist student loan borrowers with account inquiries, repayment options, and application processes
• Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
• Provide accurate, professional, and empathetic customer support
• Ensure compliance with federal regulations, company policies, and data security standards
• Meet key performance indicators and quality assurance standards

How Do You Qualify

• U.S. Citizenship
• High School diploma or GED
• 6+ months of customer service in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
• Must live within 75 miles of Hendersonville, TN
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):

1. Not in default on federal student loans
2. Demonstrated financial responsibility
3. No felony convictions within the past 7 years
4. Misdemeanor convictions within the past 7 years may impact eligibility
5. No non-medical collections totaling $7,500 or more

Preferred

• Prior call center experience
• Associate or bachelor’s degree

Technical & Availability Requirements

• Reliable high-speed internet connection (No WIFI, wired Ethernet required)
• Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment
• Must pass an online customer service assessment
• Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
• Available to work any assigned shift during Contact Center hours:
  • Monday: 7:00 AM - 8:00 PM CT
  • Tuesday & Wednesday: 7:00 AM - 7:00 PM CT
  • Thursday & Friday: 7:00 AM - 5:00 PM CT

Classroom and Hands-On-Training: Up to 5–6 weeks, paid, Mon–Fri, 8:00 AM – 5:00 PM CT (remote)

Pay & Benefits

• Base Pay: $17.20/hour
• Health & Welfare Pay: Additional $5.09 hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums
• Work-from-home flexibility with structured support and training
• Opportunities for growth within a mission-driven organization

Equal Opportunity Employer

Equal Opportunity Employer, including veterans and individuals with disabilities Your Rights Poster can be found here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.