Part Time - Used Gear Repair Specialist in Kelowna, British Columbia at Mountain Equipment Company

ABOUT MEC

MEC is more than a store. We are a hub for the outdoor community, a leader in sustainability, and a place where people connect through shared passions and new adventures. For more than 50 years, MEC has helped people connect with the outdoors through quality gear, expert advice, and community. Today, that commitment includes finding better ways to reduce waste and keep gear in use longer. Our Gear Swap concept is part of that work, creating more access to affordable outdoor gear while supporting a more sustainable future. At MEC, you will work with people who care deeply about the outdoors, each other, and making a real difference for our members and communities.

THE ROLE

As a Used Gear Repair Specialist, you will help bring MEC Reuse and Gear Swap to life by creating a welcoming experience for members buying and selling quality second hand outdoor gear while completing textile and basic gear repairs that extend product life. You will support the full gear swap journey, from intake and product assessment to repairs, merchandising, sales floor support, and day to day store operations. In this role, you will combine repair skill, product knowledge, and sound judgment to help members make informed decisions based on condition, performance, repair potential, and value. Every item assessed, repaired, and rehomed through the store helps reduce waste, extend product life, and make the outdoors more accessible.

What a day in the life looks like:

• Support members with gear questions, repair needs, and product selection.
• Assess member needs, budget, experience level, and product preferences.
• Provide trusted guidance on gear condition, repair options, fit, features, and value.
• Support used gear intake by receiving items, completing condition assessments, and identifying repairs within scope.
• Complete textile and basic gear repairs, including patching, seam repair, reinforcement, and zipper replacement.
• Prepare, tag, merchandise, and replenish gear to keep the sales floor organized and easy to shop.
• Maintain clean, safe, and organized intake, repair, and sales floor areas.
• Support inventory accuracy, transactions, returns, repair documentation, and day-to-day store operations.
• Continue building knowledge of products, repair techniques, reuse standards, and sustainability practices.
• Help extend the life of quality gear and make the outdoors more accessible.