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Service Manager, Electrical in Surrey, British Columbia at Uptime Industrial Inc.

Salary: $110000 - $125000
Uptime Industrial Inc.
Surrey, British Columbia, V4N 4G1, Canada
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Job Description

About The Company
Uptime Industrial is a leading provider of full-service industrial and commercial equipment repair, upgrades, installation and relocation across North America. As a service provider, our mission is simple - to keep our clients’ businesses running – 24 hours a day, 7 days a week, 365 days a year.

Our recent growth and continued success stems not only from being highly trained experts in our craft, but also from our most important values: integrity and innovation. These values are a big part of who we are and how we work. We are committed to always doing the right thing for the job, for our customer and most importantly, for our people and each other. To learn more about Uptime Industrial and the core values that shape our company today, visit https://www.uptimeindustrial.com/about/.

About The Role
Reporting to the Operations Manager, Service, the Service Manager, Electrical is responsible for executing personal work and managing the activities of a team of qualified Service Technicians. The Service Manager, Electrical takes ownership of the quality of work throughout the team, developing the technical capabilities of the team, scheduling of technicians, customer communication, team safety, customer experience, and vendor relationships to ensure a high level of team performance.

Key responsibilities include, but are not limited to:

    Supervise a team of X qualified Electricians, scheduling work assignments for both Service Calls and planned Projects based on customer needs;Formally manage the team, taking the lead on resource planning and hiring new team members, creating and driving training and development opportunities, and managing the annual employee review process for your team);Act as a senior technical resource to the team, providing expertise in troubleshooting, diagnostics, and planning. In addition, supporting on-site team members with sourcing parts, supplies and specialized tools where necessary;Partner with Business Development to meet new customers and evaluate needs;Quote, plan, source materials for, and manage small projects from start to finish;Liaise with existing customers to schedule preventative maintenance, repairs, or small project work;Identify potential new business opportunities;Maintain open and positive communication with employees, departments, customers, and vendors;Maintain high quality service delivery in an efficient, productive and profitable manner.
What You Bring
The ideal Electrical Service Manager is not only driven to meet and exceed customer expectations but also understands the unique demands of the service business—where responsiveness and reliability are critical 24/7, 365 days a year. You lead with a people-first mindset, keeping your team supported and engaged while staying agile to meet the ever-changing needs of the business. You bring sound judgment, a proactive approach, and creative problem-solving skills to tackle both technical and operational challenges. Your focus is on delivering safe, high-quality electrical service solutions that align with customer demands. Above all, you're eager to thrive in a fast-paced, team-oriented environment and to build strong, collaborative relationships across all levels of the organization.

Our Must Haves

    Formal experience managing a team up to 10 (at least 4) technicians;Hold a valid Class 5 Driver’s License with a clean driver’s abstract;Committed to customer service and going the extra mile while servicing clients;Ability to think on your feet and utilize strong problem-solving capabilities;Experience working in Food and Beverage, Manufacturing, Distribution, or Heavy Industrial will be considered an asset.
Your Rewards

Our most important offering to anyone that joins the Uptime Industrial team is our culture of innovation, achievement, and ownership. We bring out the best in each other by constantly striving to be world class in all we do. These values are reflected in our Work, our Company, and our People.

At Uptime, we also offer a very competitive compensation structure that supplements your regular income with a robust benefits package:

Salary: $110,000 to $125,000 per year
    Please note - the listed salary is dependent on various factors, including market and individual qualifications objectively assessed during the interview process.
Medical and Dental Coverage: Our industry leading benefits package covers you and your dependents at no costFriends and Family Program: Early and exclusive access to our newly released projectsProfessional Development and Education SupportRegistered Retirement Savings Plan: A plan that helps you save for your retirement with employer matchingCompany VehicleTSBC #LEL0203051

Job Location

Surrey, British Columbia, V4N 4G1, Canada

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