eCommerce Digital Sales Representative in Highland Park, Michigan at Holbrook Auto Parts

eCommerce Digital Sales Representative (Auto Parts)

Location: Highland Park, MI
Employment Type: Full-Time | On-Site
Schedule: Monday – Saturday (during normal business hours)

About Holbrook Auto Parts
Holbrook Auto Parts has been a trusted name in the automotive industry for over 75 years, providing high-quality ASE Certified new and recycled auto parts. With multiple locations serving the Detroit area, we have built a reputation for exceptional customer service, reliable inventory, and industry expertise.

As our eCommerce business continues to grow, we're expanding our online sales channels through eBay, and other channels including our website. We're looking for an enthusiastic, detail-oriented professional who enjoys helping customers while supporting our digital sales operations.

Position Summary
The eCommerce Digital Sales Representative is responsible for supporting Holbrook's growing online sales business by managing product listings, responding to customer inquiries, processing online orders, and ensuring an exceptional customer experience across multiple digital platforms.

This role serves as the bridge between our inventory, warehouse, and customers—ensuring accurate product information, timely order processing, and responsive communication. As Holbrook expands its digital footprint, this position will play an important role in increasing online sales and customer satisfaction.

The ideal candidate is organized, customer-focused, tech-savvy, and comfortable working in both an office and warehouse environment.

Key Responsibilities
Online Sales & Customer Support

* Respond promptly to customer inquiries through eBay regarding:

* Vehicle fitment

* Product availability

* Pricing

* Shipping

* General product questions

* Provide exceptional customer service while maintaining positive seller ratings.

* Process and manage incoming orders accurately and efficiently.

* Support future website sales, customer inquiries, and online order management.

* Resolve customer concerns professionally and escalate issues when necessary.

* Coordinate with sales, inventory, and warehouse teams to ensure accurate and timely order fulfillment.

eCommerce & Digital Merchandising

* Create, edit, and maintain eBay listings with accurate titles, descriptions, compatibility information, and item specifics.

* Upload quality product photos that accurately represent each part.

* Research market pricing to ensure competitive listings.

* Optimize listings using SEO best practices to maximize online visibility and sales.

* Monitor listing performance and make updates to improve conversion rates.

* Ensure compliance with marketplace policies and company standards.

Inventory & Product Management

* Identify automotive parts appropriate for online sale.

* Verify part numbers, interchange information, and vehicle compatibility.

* Inspect products for quality and completeness.

* Clean and prepare parts for photography and shipment when necessary.

* Maintain accurate inventory records across online sales platforms.

* Assist with organizing online inventory and storage locations.

Operational Support

* Meet daily and weekly listing, order processing, and customer response goals.

* Maintain low return rates through accurate listings and communication.

* Assist with new eCommerce initiatives and process improvements.

* Support additional digital sales projects as Holbrook continues to expand its online presence.

Qualifications
Required

* High School Diploma or GED.

* Strong computer skills and proficiency with Microsoft Office (Word, Outlook, Teams, Excel).

* Fast and accurate typing skills.

* Excellent written and verbal communication skills.

* Strong organizational and multitasking abilities.

* High attention to detail.

* Ability to work independently and prioritize multiple tasks.

* Positive, customer-first attitude.

* Willingness to learn automotive parts and online sales systems.
Preferred

* Automotive parts knowledge.

* Previous customer service or inside sales experience.

* Experience with eBay, Amazon Marketplace, Shopify, or other eCommerce platforms.

* Experience with automotive ordering systems.

* Experience in automotive recycling, aftermarket parts, dealership parts, or salvage operations.

* Familiarity with inventory management software.
Physical Requirements

* Ability to occasionally lift up to 50 pounds.

* Ability to stand, walk, bend, and move throughout warehouse and office areas.

* Ability to inspect, photograph, and prepare automotive parts for online sale.

* Prolonged periods of computer work and typing.

Benefits

* Competitive hourly pay based on experience

* Health Insurance

* Dental Insurance

* Vision Insurance

* Life Insurance

* 401(k)

* Paid Time Off

* Career growth opportunities within a growing eCommerce business

Equal Employment Opportunity
Holbrook Auto Parts is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and provide equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.