Harvest Market Beverage Steward in Ann Arbor, Michigan at Niemann Foods

SUMMARY

The Niemann Harvest Market Beverage Steward creates points of difference from our competition by enhancing the customer shopping experience, offering recommendations for wine, food, and entertainment. Our well-trained, knowledgeable Beverage Steward helps develop and showcase Niemann Harvest Market's passion for food, and leverage their expertise to position our stores as “the store” to shop for wine, beer, and spirits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Learns and uses the three E's: Engagement, Educate, Empowerment
• Responsible for company assets including receiving, invoicing, pricing, shrink control, and inventory
• Establishes and develops relationships with customers by educating them about wines, beers, and/or spirits.
• Enhances the customer shopping experience by recommending/serving wines, beers and spirits, and food and beverage pairings.
• Maintains superior customer service and increasing customer loyalty by having friendly, casual conversations with customers about wines, beers, spirits, food, and beverage pairings.
• Develops and organizes unique customer tasting and sampling events by making the connection between beverages and cheese, meat, seafood, appetizers, entrees, and desserts.
• Ensures the proficiency and profitability of the liquor department by executing marketing plans, monitoring/maintaining inventory levels and replenishing wines, beers, and/or spirit products throughout the day.
• Identifies and executes merchandising and marketing programs to drive sales and profit margins.
• Plans seasonal and major promotional operations with Store Director for out-of-department display placement.
• Plans and organizes “selling events' each week.
• Understands the process and procedure of wine tasting.
• Encourages and promotes special orders (6-pack purchases and case purchases).
• Maintains liquor department schematics, safety and sanitation.
• Implements the liquor department's monthly/weekly liquor merchandise plan.
• Continues to become educated on wines, beers, and/or spirits
• Follow all Health Code guidelines
• Follows all store and department policies and procedures
• Follows all safety policies and procedures; is a safety role model
• Other duties as assigned

KEY ATTRIBUTES

• Passion/purpose
• Foodie/farmer
• Thirst for knowledge/curious/inquisitive
• People enthusiast/outgoing
• Genuine
• Good communicator/desire to share
• Trendy/fun
• Honest
• Techie
• Exceptional knowledge of wine, its characteristics and food pairings
• Liquor knowledge including Mixed Drink/Mixology experience
• Understands beer styles, types, and taste profiles
• At least 21 years old
• Self-Motivated
• Organization skills/detail minded
• High energy level
• Adaptable

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED);
• Or one to three months wine-related experience and/or training;
• Or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, associates, customers, and the general public.

MATHEMATICAL SKILLS

• Ability to work with Supermarket math concepts such as addition, subtraction, division, multiplication, percentages, distribution, penetration and gross profit.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Certified Specialist of Wine (within 1 year)
• BASSET Training
• Food Handler's Certification as required by State Law provided at store level

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Uniform per store policy
• Pallet jack
• Ladder
• Stepladder
• Associates may be required to use standard restaurant equipment including, but not limited to
• Knives
• Corkscrew

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Lift and/or move up to 20 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Stoop
• Kneel
• Crouch
• Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

• Climb
• Balance
• Crawl
• Overhead lifting
• Lift and/or move up to 50 pounds

Vision

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors
• Peripheral
• Depth perception

WORK ENVIRONMENT

Occasionally

• Toxic or caustic chemicals

Noise Level

• Moderate

PAY RANGE (depends on industry experience)

$16 up to $20/hour

BENEFITS (eligibility based on full-time/part-time status)

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• MI Earned Sick Time (ESTA)
• Retirement Plans
• Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location