Operations Manager in New York City, New York at 16 On Center

About Us:

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Position Summary:

As the Operations Manager at Olly Olly Market, you will support the General Manager and Assistant General Manager in overseeing the day-to-day operations, guest experience, vendor coordination, staffing, facilities, and financial performance of a multi-vendor food hall environment. This role serves as an operational leader on-site, helping ensure seamless service, strong tenant relationships, and a clean, safe, and energetic atmosphere that drives repeat business and revenue growth.

Additional responsibilities include but are not limited to:

• Support the General Manager and Assistant General Manager in overseeing day-to-day food hall operations and ensuring smooth execution across service periods
• Walk the floor consistently to monitor guest experience, vendor performance, and overall flow of service
• Assist in resolving guest concerns quickly and professionally
• Support opening, shift change, and closing procedures to ensure operational consistency
• Support relationships with food hall vendors, partners, and third-party teams by assisting with day-to-day needs, communication, troubleshooting, and service standards, while escalating larger concerns to leadership as needed
• Assist in enforcing food hall rules, operating standards, and building policies consistently
• Support hiring, training, scheduling, and development of front-of-house and operational staff by leading shifts, assisting with pre-shift communication, and helping foster a positive, accountable, and hospitality-driven team culture
• Assist with building and maintaining systems and SOPs that improve efficiency and consistency
• Assist with labor management, scheduling, payroll review, reporting, and other administrative tasks while helping identify opportunities to improve efficiency and overall business performance
• Maintain accurate operational logs, incident reports, and maintenance tracking
• Help maintain cleanliness, safety, ambiance, and overall property standards by conducting regular walkthroughs and coordinating with facilities, maintenance, janitorial, and security teams to address operational needs and safety concerns
• Support staffing, logistics, and execution for events, activations, private rentals, peak service periods, and other high-volume business needs
• Help create an energetic, hospitality-forward atmosphere that drives guest engagement and repeat visits

About You:

• 2+ years of hospitality, restaurant, food hall, or operations experience preferred
• Strong leadership and team management skills
• Excellent communication and conflict-resolution abilities
• Ability to stay organized and adaptable in a fast-paced environment
• Experience working in high-volume hospitality environments preferred
• Knowledge of food safety, sanitation, and liquor compliance standards
• Comfortable working with scheduling systems, POS systems, Google Workspace, and operational reporting tools
• Flexible schedule, including nights, weekends, and holidays as needed
• Able to stand and walk for extended periods, lift and carry up to 40 lbs, and work in a fast-paced environment, particularly during peak service and events