Strategy and Operations Manager, SMB in New York, New York at Veho

About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
About the Role
Veho has built a best-in-class last-mile delivery experience for enterprise shippers – and now we're bringing that same quality to small and mid-sized businesses. The SMB team is one of Veho's newest and fastest-growing areas of focus: we're building from the ground up, defining the segment, shaping the product, and creating the playbooks that will unlock a massive new market. This is a rare opportunity to join a team where your work will directly shape how a new business line is built.
As the Strategy and Operations Manager on the SMB team, you'll be boots on the ground – researching the SMB segment, defining our offering, and building the tools and dashboards that enable our sales and operations teams to succeed. You'll combine qualitative customer insights with quantitative data to help us understand who our SMB customers are, what they need, and how Veho can win their business.
We're looking for a scrappy, analytical self-starter who's comfortable with ambiguity and energized by building things that don't exist yet. You'll thrive here if you love rolling up your sleeves, moving fast, and seeing your work directly shape how a new business line takes off. A background in consulting or high-growth operations is a great foundation – what matters most is your drive to figure things out and make an impact.
What You’ll Do

• Research the SMB segment – who they are, what they need, and why they do or don't choose Veho – using a mix of qualitative interviews and quantitative analysis
• Build dashboards and tools to support our SMB pickups program, in close partnership with the VP of New Initiatives
• Map and drive the expansion of the SMB pickups program, identifying new markets and opportunities for growth
• Partner with marketing and sellers to unlock new sales channels and improve conversion rates across the funnel
• Support the rollout of major business development partnerships that have the potential to unlock thousands of SMB customers at once
• Automate manual workflows using Claude, GSheets, and lightweight tools to reduce operational burden, including onboarding, client management and more.
• Build scalable tracking frameworks to consolidate disparate data sources (e.g., feedback, sentiment, cohorts)

What You Are

• Analytical & Curious – You love digging into data, discovering patterns, and testing hypotheses
• Scrappy & Resourceful – You find ways to get things done even with limited resources or ambiguous direction
• Detail-Oriented & Reliable – You build clean dashboards, document your work, and check for accuracy
• Proactive Problem-Solver – You enjoy working through ambiguity and finding ways to make things better
• Communicative & Collaborative – You can explain your work clearly and work well across functions
• Growth-Oriented – You’re excited to learn, take feedback, and grow your career in operations and analytics
• Comfortable With Ambiguity – The business is growing and changing rapidly; you’re ready to solve tomorrow’s problems today

What You Bring

• 2–3 years of experience in analytics, operations, consulting, or project support roles
• Consulting background strongly preferred – candidates with structured problem-solving and client-facing experience have thrived on this team
• High proficiency with SQL and Google Sheets; bonus for experience with Looker, Hex, or Tableau
• Comfort using AI tools and LLMs (e.g., Gemini, ChatGPT, Claude) to accelerate research and build
• Experience in a high-growth environment, marketplace, or logistics business is a plus
• Exposure to gig economy or marketplace dynamics is of interest, though not required at this level
• Strong organizational skills and the ability to juggle multiple priorities

Compensation:$100,000 - $110,000 per yearThe pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and generous PTO for full-time roles.
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
(Veho is unable to provide sponsorship at this time.)
All California applicants please reference our California Applicant Privacy Notice located here.