Senior Fraud Analyst in Albany, New York at First New York Federal Credit Union

GENERAL OVERVIEW

This incumbent works under the supervision of the Fraud Risk Supervisor with daily fraud monitoring, and the handling of disputes and fraud mitigation. Will remain proficient in core system and related third party service provider systems and interfaces. Will remain abreast of fraud tactics and mitigation measures assisting in protecting First New York from associated losses. Records generated and maintained by the incumbent must be entirely accurate and up-to-date.

DUTIES AND RESPONSIBILITIES

• Independently provide for proper and timely processing of Fraud Cardholder Disputes, and Non-fraud Merchant Disputes.
• Investigate fraud disputes by communicating with members and our compliance, member services, and operations teams to gather required information in order to make informed decisions on fraud disputes.
• Research, document, and process fraudulent/unauthorized transactions.
• Manage the provisional issuing of credit to member accounts following credit union and Regulation E guidance.
• Investigate card-related fraudulent transactions.
• Be willing to reach out to members to ask pertinent questions in regards to transactions
• Provide proper, timely and thorough handling of lost/stolen card reports.
• Respond timely to, and resolve fraud alerts across all credit union systems
• Responsible for the creation, interpretation, and distribution of daily, weekly and monthly reports. Create new and ad-hoc reporting and fraud prevention tracking.
• Research and resolve debit card charges on closed debit and credit cards.
• Remain abreast of regulations, plastic card processor rules and procedures regarding fraud compliance.
• Attend training and webinars related to job duties.
• Independently prepare and summarize reports as necessary to provide management with accurate records of potential fraudulent losses.
• Escalate to management, any issues of concern including member dissatisfaction, potential fraud, processing disruptions, potential financial loss.
• Process Visa Card Alert Management System (CAMS).
• Perform other related duties as assigned to assist the department with required tasks and backup.

Reports To: Fraud Risk Supervisor

Work Schedule: Mon. – Fri. 8:15am – 5:00pm

• Must have knowledge or regulations and guidelines for ACH, share draft, wire and card dispute resolution
• Must have a bachelor's degree in a related field or 4+ years’ experience in a fraud related field.
• Two plus years’ financial institution experience with Regulation E.
• Should become familiar with credit union share and loan products.
• Should have the ability to interpret and explain credit union transactions posted to member accounts.
• Should have general knowledge of various business machines including PC experience, internet, keyboarding and calculator skills.
• Should know how to interpret computer generated reports.
• Must be proficient in both Word, Excel and data management.
• Strong math/computer skills/data entry.