Assistant Operations Manager – Railroad in Kansas City, Missouri at Qualdoc, LLC

Location: Kansas City, MO
Job Type: Full-Time | Direct Hire
Starting Salary: $100,000/year — higher salary available depending on experience
CDL: Not required

We are seeking an experienced Assistant Operations Manager to support field crews handling railroad emergency response, derailment recovery, specialty lifting, railcar repair, and track maintenance projects.

This is a hands-on management position focused on crew coordination, field execution, safety, customer communication, and problem-solving. The role requires someone comfortable working in fast-paced and time-sensitive field environments.

• Support Supervisors with the safe and efficient completion of multiple field projects.
• Coordinate personnel, assignments, equipment, schedules, and project priorities.
• Track project progress and help ensure work meets timelines, budgets, and customer requirements.
• Provide hands-on leadership, coaching, and problem-solving at job sites.
• Respond to emergency service calls when needed.
• Conduct site visits to monitor safety, quality, productivity, and potential risks.
• Communicate with railroad customers, field partners, and regulatory agencies.
• Train, mentor, and develop employees.
• Assist with hiring, performance evaluations, and employee coaching.
• Support workforce planning, budgeting, and forecasting.
• Review payroll, labor hours, equipment usage, and project documentation.
• Monitor equipment condition and coordinate maintenance or replacement.
• Support customer relationships and participate in industry events.
• Identify operational issues and help implement effective solutions.
• Ensure field activities comply with DOT, FRA, and applicable safety requirements.

• Experience in railroad, heavy equipment, construction, or related field operations preferred.
• Previous leadership or team-management experience in a field environment.
• Strong knowledge of DOT and FRA regulations.
• Experience working with or operating heavy equipment such as cranes, trucks, and excavators.
• Ability to read and understand crane load charts and rigging requirements.
• Strong leadership, communication, coaching, and problem-solving skills.
• Proficiency with Microsoft Office and ability to learn operational software.
• Valid driver's license with a clean driving record.
• Class A or Class B CDL preferred, not required.
• Ability to complete required safety training and certification programs.

• Frequent overnight travel.
• On-call availability with the ability to report within 1 hour when required.
• Work outdoors in varying weather conditions.
• Extended hours, including weekends and holidays, may be required.
• Active field role involving walking and working in railroad and other physically demanding environments.
• Ability to lift up to 50 lbs.