Account Manager in Overland Park, Kansas at Radiant Global Logistics Inc

Position Title: Account Manager

Location: RRR MKC - Overland Park, KS 66211

Company: Radiant Global Logistics Inc

Position Type: Full Time

Salary Range: $55,000.00 - $70,000.00 Salary

Description:

Description

Job Type
Location
Base Salary
OTE
Full-Time, Hybrid
Overland Park, KS
$55,000 - $70,000
$58,000 - $80,000+
Position Summary
The Account Manager builds and manages long-term relationships with Radiant network stations and clients, with a focus on service, execution, and value creation. This role partners closely with operations to ensure product and service expectations are consistently met and drives continuous improvement while articulating customer value across multiple offices and geographies.
This role operates with a high degree of independence and regularly exercises discretion in daily decision-making.
Key Responsibilities
Strategy & Growth

Build relationships across multiple levels and departments to penetrate Radiant network stations and accounts

Conduct regular business reviews using internal data and market intelligence to identify growth opportunities and retain/grow business throughout strategic solutions

Collaborate with and influence station and account team members across geographies and divisions to execute account strategy

Apply strategic negotiation and sales tactics for complex, management-level pricing and solution discussions

Share customer-specific data, requirements, and expectations with internal teams to build viable solutions

Monitor financial, volume, and service performance reports, adjusting pricing and processes to drive efficiency

Interpret internal/external data and market intelligence to deliver business insights that improve outcomes

Build relationships across multiple levels and departments to penetrate Radiant network stations and accounts
Conduct regular business reviews using internal data and market intelligence to identify growth opportunities and retain/grow business throughout strategic solutions
Collaborate with and influence station and account team members across geographies and divisions to execute account strategy
Apply strategic negotiation and sales tactics for complex, management-level pricing and solution discussions
Share customer-specific data, requirements, and expectations with internal teams to build viable solutions
Monitor financial, volume, and service performance reports, adjusting pricing and processes to drive efficiency
Interpret internal/external data and market intelligence to deliver business insights that improve outcomes

Stay current on changes within stations, customers, and the industry to identify new opportunities

Stay current on changes within stations, customers, and the industry to identify new opportunities
Customer Service

Serve as the primary point of contact for stations and customers within an assigned portfolio

Manage conflict and navigate difficult conversations with tact and diplomacy

Advocate internally for customer-specific needs, ensuring proper alignment and resource prioritization

Partner with the capacity/product/supply team on strategic solutions for complex issues

Engage internal leadership to ensure alignment and participation in account strategy

Partner with operations and supply teams to ensure execution through SOPs, best practices, and agreed-upon KPIs

Provide customers with holistic transition plans, including timelines and automation opportunities

Build trusting relationships through consistent execution and timely issue resolution

Serve as the primary point of contact for stations and customers within an assigned portfolio
Manage conflict and navigate difficult conversations with tact and diplomacy
Advocate internally for customer-specific needs, ensuring proper alignment and resource prioritization
Partner with the capacity/product/supply team on strategic solutions for complex issues
Engage internal leadership to ensure alignment and participation in account strategy
Partner with operations and supply teams to ensure execution through SOPs, best practices, and agreed-upon KPIs
Provide customers with holistic transition plans, including timelines and automation opportunities
Build trusting relationships through consistent execution and timely issue resolution
Pricing

Manage pricing strategy based on a clear understanding of each customer's buying habits

Use internal tools and resources to determine station and customer pricing strategy

Perform other duties and assignments as required

Manage pricing strategy based on a clear understanding of each customer's buying habits
Use internal tools and resources to determine station and customer pricing strategy
Perform other duties and assignments as required
Qualifications & Skills
Education and Industry Knowledge

High school diploma required; Bachelor’s or Associate degree in Business, Logistics, or International Trade preferred

Minimum 1 year of account management experience

Full Truckload (FTL) and Less-Than-Truckload (LTL) experience

Domestic transportation experience

FTL quoting experience a plus

Strong knowledge of North American geography

Transportation/logistics industry experience an asset

High school diploma required; Bachelor’s or Associate degree in Business, Logistics, or International Trade preferred
Minimum 1 year of account management experience
Full Truckload (FTL) and Less-Than-Truckload (LTL) experience
Domestic transportation experience
FTL quoting experience a plus
Strong knowledge of North American geography
Transportation/logistics industry experience an asset
Technical Skills

Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with intermediate Excel skills (formulas, graphs)

Working knowledge of CRM systems

Working knowledge of Transportation Management Software (e.g., Revenova, SAP, Salesforce) is an asset

Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with intermediate Excel skills (formulas, graphs)
Working knowledge of CRM systems
Working knowledge of Transportation Management Software (e.g., Revenova, SAP, Salesforce) is an asset
Core Competencies

Strong customer service orientation and interpersonal communication skills

Strong problem-solving, decision-making, and negotiation skills

Highly organized, able to multi-task in a fast-paced environment

Analytical, detail-oriented, and collaborative

Ability to read/interpret documents, spreadsheets, and correspondence; write routine reports

Strong customer service orientation and interpersonal communication skills
Strong problem-solving, decision-making, and negotiation skills
Highly organized, able to multi-task in a fast-paced environment
Analytical, detail-oriented, and collaborative
Ability to read/interpret documents, spreadsheets, and correspondence; write routine reports
Work Schedule & Environment

Full-time, minimum 8 hours/day with flexibility as needed

Minimum 3 days/week in Radiant office; remote otherwise (subject to change)

Standard office environment; moderate noise level

Physical demands: walking, sitting, hand/finger dexterity, reaching, talking/hearing; close, distance, and peripheral vision

Full-time, minimum 8 hours/day with flexibility as needed
Minimum 3 days/week in Radiant office; remote otherwise (subject to change)
Standard office environment; moderate noise level
Physical demands: walking, sitting, hand/finger dexterity, reaching, talking/hearing; close, distance, and peripheral vision
Compensation & Benefits
Compensation

Base Salary Range: $55,000 – $70,000 annually (based on experience and market).

Commission Plan: Uncapped commissions tied to new business gross margin and overall portfolio performance. On-target earnings of $58,000 – $80,000+ for top performers.

Starting pay will vary based on education, experience, skills, and demonstrated track record.

Base Salary Range: $55,000 – $70,000 annually (based on experience and market).
Commission Plan: Uncapped commissions tied to new business gross margin and overall portfolio performance. On-target earnings of $58,000 – $80,000+ for top performers.
Starting pay will vary based on education, experience, skills, and demonstrated track record.
Benefits

Medical, Dental, and Vision insurance for employees and families

Health Savings Account (HSA) with company contributions

Flexible Spending Account (FSA)

Company-paid basic life insurance

Short-Term and Long-Term Disability insurance

401(k) retirement savings plan with 3.5% employer match

Sick Pay: 80 hours front-loaded annually

Vacation: 80 hours per year, increasing with tenure

8 paid holidays per year

Employee Assistance Program (EAP)

Medical, Dental, and Vision insurance for employees and families
Health Savings Account (HSA) with company contributions
Flexible Spending Account (FSA)
Company-paid basic life insurance
Short-Term and Long-Term Disability insurance
401(k) retirement savings plan with 3.5% employer match
Sick Pay: 80 hours front-loaded annually
Vacation: 80 hours per year, increasing with tenure
8 paid holidays per year
Employee Assistance Program (EAP)
About Radiant Road & Rail
Radiant Road & Rail is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT), a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.
As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That’s what being on our team is all about. It’s an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.