Customer Service Representative/HVAC Dispatcher in Odessa, Florida at Air Hawk Heating and Cooling

At AirHawk, we don’t just fix air conditioners—we build lasting relationships. We pride ourselves on a high-energy, supportive office culture where your hard work is directly rewarded. If you have a friendly voice, a knack for organization, and want a stable career with real growth potential, we want to hear from you!

• Hourly Rate: $23.00 - $25.00 / hour (Dependent on Experience)

• Job Type: Full-time / Part-time

• Financial Security: 401(k) with a fully vested company match

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance

• Tax Savings: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays

• Perks: Employee discounts on AC services for you and your family

• Career Path: Continuous professional development and clear internal promotion opportunities

As a Customer Service Representative (CSR) / Scheduler, you will be the face and voice of AirHawk Air Conditioning. Operating out of our local branch, you will handle inbound inquiries and make proactive outreach calls to coordinate schedules, book maintenance appointments, and ensure our field technicians are set up for success.

• High-Volume Appointment Booking: Answer inbound customer calls and conduct outbound follow-ups to schedule service, maintenance, and system installation appointments.

• Dispatch & Logistics Coordination: Deliver precise, detailed appointment data to field technicians and sales teams to ensure efficient routing and seamless service.

• Data Entry & Tracking: Accurately log calling metrics, booking rates, and customer interaction details into our proprietary dispatching software.

• Quality Assurance: Connect with homeowners post-service to gauge satisfaction, resolve minor issues, and maintain AirHawk’s 5-star reputation.

• Administrative Support: Assist with general office duties, billing paperwork, and team support as needed by the Branch Manager.

• Education: High school diploma, GED, or equivalent experience.

• Experience: 1–2 years in customer service, call center, or retail environments preferred (HVAC, plumbing, or roofing dispatch experience is a major plus!).

• License: Valid driver’s license.

• Work Authorization: Must be legally eligible to work in the U.S. without requiring sponsorship.

• Communication: Exceptional verbal tone and written communication skills—you know how to turn a frustrated caller into a happy customer.

• Tech-Savvy: Comfortable navigating multi-line phone systems, CRM software, and standard office applications.

• Speed & Efficiency: Proven ability to multi-task, manage tight schedules, and work productively with minimal direct supervision.

• Reliability: A track record of punctual, dependable, and consistent attendance.

• Standard professional office environment.

• Ability to operate computers, phones, and peripheral office equipment daily.

• Ability to remain in a stationary position (sitting or standing at a workstation) for extended periods.

Equal Opportunity Employer AirHawk Air Conditioning is an Equal Opportunity Employer. All employment decisions—including hiring, promotion, discipline, or discharge—are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. AirHawk AC complies with all applicable labor laws and provides reasonable accommodations to applicants upon request.