Customer Service in Largo, Florida at Leaders Furniture
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Job Description
Position Title: Customer Service
Location: Largo Florida
Department: Office Team : Solutions Team
Employment Type: Full-Time
Minimum Experience: Mid-level
Compensation: $16
Description:
Leaders Furniture is a 55 year old Florida family owned manufacturer and retailer specializing in quality outdoor furniture and accessories. Our #1 goal is simple: “A Happy Customer the First Time.”
As a member of our Solutions Center team, you will become a go to team member delivering creative, personalized solutions that turn every customer interaction into a great experience and keep our industry-leading reputation strong.
What We Offer
Outstanding Work-Life Balance: 40-hour work week. Department hours are Monday–Friday, 8:00 AM–6:00 PM (no nights or weekends!)
Small, friendly, and supportive office environment
Paid Time Off after 90 days
Comprehensive benefits: Health, Vision, Dental, Life Insurance, and 401(k) with company match
Extremely generous employee discount on premium furniture
What You’ll Do
Provide caring, one-on-one customer service to resolve issues and create happy, loyal customers
Serve as the central point of communication with customers, showroom teams, warehouse, distribution center, and vendors
Handle high volumes of professional phone calls and emails
Process and submit vendor warranty claims
Coordinate repairs with our in-house repair department
Quickly master multiple computer systems and become a trusted product expert on our furniture collections
What We’re Looking For
Customer service or retail experience (preferred)
A warm, positive attitude and genuine love for helping people
Professional verbal and written communication skills
Ability to work independently and collaboratively in a small team
Strong computer skills and a quick willingness to learn new systems
Self-motivated “Can Do” attitude with initiative to find creative solutions
Commitment to continuous learning and growth
Leaders Furniture maintains a drug-free workplace and conducts pre-employment background checks and drug testing. Leaders Furniture is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, merit, and business needs.
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