Banquet Service in Harrisburg, Pennsylvania at SFP East Shore Associates, Inc.

Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service while delivering food and beverage services. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.

Job Duties:

• Ensure the safety and security of our guests by maintaining guest privacy at all times.
• Participate in pre-shift, and post-shift, meetings.
• Utilize persuasive selling techniques to sell, and upsell, food and beverage service.
• Promote other services of the hotel, including guest rooms, and restaurant service.
• Review banquet event orders prior to start of event.
• Assist in the setting of an event prior to service, ensure event space is properly cleaned following service.
• Listen to guest requests and concerns, and resolve in a professional and courteous manner.
• May be required to complete consumption forms, and communicate final event counts.
• Demonstrates a positive attitude, and maintains a professional appearance.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous banquet service experience preferred.
• Ability to communicate with guests, and team members, in a professional manner.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Ability to lift food service trays with china, glass, and silver up to 25 lbs.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to stand for extended periods of time.