ACCESS York Case Manager in York, Pennsylvania at YWCA York

Department: Case Management/Community Engagement

Reports to: Case Management/Community Engagement Coordinator

FLSA: Non-Exempt, full time, 40 hours/week

Level: 5

Date: August 2026

Summary: The ACCESS York Case Manager provides trauma-informed, survivor-centered case management and advocacy to individuals and families impacted by domestic violence. The position supports survivor safety, stability, self-sufficiency, and access to community resources while maintaining confidentiality and survivor choice.

ESSENTIAL DUTIES

• Conduct intake, needs assessments, safety planning, and individualized service planning.
• Provide ongoing case management, crisis support, advocacy, referrals, and follow-up services.
• Assist survivors with housing, employment, education, benefits, transportation, childcare, legal resources, and other identified needs.
• Coordinate referrals and warm handoffs to YWCA York programs and community partners.
• Support eligible participants with housing and supportive-service programs, including the Next Door Program when applicable.
• Maintain timely, accurate, objective, and confidential case documentation and required program data.
• Participate in case conferencing, supervision, staff meetings, training, and program improvement activities.
• Maintain knowledge of community resources and perform other related duties consistent with the position and YWCA York mission.
• Participate in external community activities, outreach initiatives, and events that promote communication, awareness, and education regarding domestic violence, available services, and community resources.

CONFIDENTIALITY AND SURVIVOR-CENTERED PRACTICE

• Protect survivor information and follow applicable confidentiality, VAWA, mandated reporting, and organizational requirements.
• Provide services that promote safety, dignity, cultural responsiveness, empowerment, voice, and choice.
• Respect each survivor's right to make decisions regarding relationships, housing, legal action, and participation in services.

QUALIFICATIONS

• College degree preferred.
• Experience in case management, advocacy, crisis response, housing services, victim services, or related human services preferred.
• Knowledge of domestic violence, trauma-informed care, housing instability, and community resources preferred.
• Strong communication, organization, documentation, problem-solving, and time-management skills.
• Ability to maintain confidentiality, professional boundaries, and sound judgment while working with individuals experiencing crisis.
• Ability to work independently and collaboratively and to use standard electronic documentation and office technology.

WORK EXPECTATIONS

The Case Manager is expected to demonstrate professionalism, reliability, flexibility, and respect; follow YWCA York policies and safety practices; and support the organization's mission of eliminating racism and empowering women. Some local travel and schedule flexibility may be required.

PHYSICAL REQUIREMENTS

• Ability to lift, push, and/or pull up to 25 pounds.
• May require driving in inclement weather.
• Frequent walking, sitting, standing and typing.

EEO STATEMENT

YWCA York is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, compensation, training, benefits, and termination.