Courier Delivery PIP Manager in Atlanta, Georgia at Reserv

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

As a PIP (Personal Injury Protection) Manager at Reserv, you will be a working leader providing support to a claims director/vice president with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claims.

What you'll do

This isn't your average claims role — you'll be a driving force behind how we operate, grow, and deliver. Here's what that looks like day to day:

• Stay flexible and agile — you'll move between hands-on claims handling and coaching your team, pivoting in real time as things come up. No two days look the same.
• Set the standard — you'll own best practices across the full claims lifecycle, from intake and investigation all the way through settlement and recovery.
• Be the bridge — you'll make sure your team and your clients are always on the same page, keeping the claims experience smooth and consistent.
• Be someone people count on — hitting goals, clearing obstacles, and being the person your team turns to when things get complicated.
• Build something great — you'll help bring in, develop, and keep great people while creating an environment where everyone actually wants to show up and do their best work.
• Drive the conversation — you'll put together reports and analyses for clients, spot trends, and help them think about how to get ahead of losses.

Day-to-Day:

• Step up when it counts — when the Director or VP is out, you've got it covered.
• Make new people feel at home — you'll lead onboarding and help new hires get plugged in from day one, both on the tools and the culture.
• Be the go-to — first-line questions, escalations, roundtables — people know they can come to you.
• Carry real authority — you'll have increased reserve and payment authority and a hand in moderate file reviews.
• Keep the team sharp — you'll spot trends and bring the right topics to Huddles and Elevated Claims Experience Workshops.
• Put the customer first, always — you'll be one of the loudest voices in the room when it comes to keeping the team focused on delivering for customers.Describe the specific responsibilities and job functions of the role

Qualifications

• Minimum of 10 years of insurance claims experience in the Delivery/Courier space with PIP with a minimum of 5 years of leadership experience with a preference for experience managing in a remote environment; this would include leading leaders such as team leads or supervisors
• Minimum of 3 years of leadership experience on point and concentrated in Personal Injury Protection, preferably handling NJ, and other states (TX, NY, MI, GA, included is a plus); more than one state is needed
• Active insurance adjuster's license by way of a designated home state; home state license required if home state license is available
• Willing to obtain all licenses within 60 days, including completing state required testing
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!