Sr. Account Director, Customer Growth in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Account Director, Customer Growth based in United States.

As a Sr. Account Director, Customer Growth, you will play a strategic role in expanding relationships with existing enterprise customers and driving long-term business growth.
You will partner with customer stakeholders and internal teams to identify opportunities, deliver value-driven solutions, and strengthen account engagement.
This role requires a consultative sales approach, strong executive presence, and the ability to navigate complex customer environments.
You will develop account strategies that increase adoption, uncover new business opportunities, and position innovative solutions as essential to customer success.
The ideal candidate will thrive in a collaborative, high-impact environment where strategic thinking and relationship building directly influence company growth.
You will help shape customer success journeys while contributing to the expansion of a leading business technology platform.

The Sr. Account Director, Customer Growth will be responsible for driving expansion within existing customer accounts by developing strategic relationships, identifying growth opportunities, and delivering measurable business value.

• Collaborate with customers, Customer Value Managers, and internal teams to identify cross-sell and expansion opportunities aligned with customer objectives.
• Develop and execute account growth strategies that increase platform adoption and strengthen customer partnerships.
• Build account penetration plans to establish relationships with key stakeholders across customer organizations.
• Engage executive-level decision makers and create compelling value messaging tailored to business priorities and challenges.
• Identify customer needs, business pain points, and opportunities to introduce solutions that improve operational outcomes.
• Drive complex, multi-stakeholder sales cycles from opportunity identification through successful closure.
• Partner with customer-facing teams, including value consulting and support functions, to enhance customer engagement and satisfaction.
• Position the organization as a strategic partner by demonstrating measurable business impact and long-term value.
• Stay informed on customer industry trends and evolving requirements to proactively support account growth.
• Contribute insights and feedback to internal teams to improve customer strategies and market positioning.

The ideal candidate will bring strong enterprise SaaS sales experience, strategic account management skills, and the ability to build trusted relationships with senior stakeholders.

• Proven experience in SaaS sales, account management, customer growth, or enterprise business development roles.
• Strong track record of expanding existing customer accounts and managing complex, multi-stakeholder engagements.
• Ability to identify customer challenges and develop compelling value propositions focused on business outcomes.
• Experience managing strategic accounts and influencing executive-level stakeholders.
• Strong consultative selling skills with the ability to understand customer goals and align solutions accordingly.
• Creative, strategic thinker who can introduce new ideas and challenge existing approaches.
• Experience with spend management, procurement technology, or related enterprise platforms is a plus.
• Excellent communication, negotiation, and presentation skills.
• Ability to collaborate effectively across sales, customer success, consulting, and support teams.
• Strong ownership mindset with the ability to operate independently in a fast-paced environment.

• Competitive compensation package:
  • Base salary range of $150,000 - $170,000 annually.
  • On-Target Earnings (OTE) of $300,000 - $340,000 with a 50/50 pay mix.
• Opportunity to drive meaningful customer growth within a global technology environment.
• Collaborative culture focused on innovation, transparency, and teamwork.
• Exposure to enterprise customers and complex strategic business challenges.
• Opportunity to influence customer outcomes and contribute to business expansion.
• Inclusive workplace environment with equal opportunity for all qualified candidates.
• Professional growth opportunities through collaboration with experienced teams and industry experts.