Installation Manager in Richmond, British Columbia at PEAK PRODUCTS MANUFACTURING

At Peak RSG Services, we're an independent restoration company serving major Canadian markets. We excel in providing unsurpassed emergency response, restoration, and reconstruction services tailored for the insurance industry. Backed by industry-leading claims management technology, a team of dedicated project managers and coordinators, we take pride in fostering a culture of support and empowerment for our talented individuals. With a relentless focus on timely project completion, bolstered by our top-notch installers and unwavering dedication to customer-first service, we ensure unparalleled satisfaction every step of the way.

We live by our mission: Our mission is to serve and delight you from the moment we receive your claim to the finishing touches of your home.

Peak RSG Services is part of The Peak Group of Companies – proud recipient of the HRD Best Place to Work Award in 2023 and 2024. Our greatest strength is our people, a team of remarkably talented, supportive and passionate people. We are a place where innovation is encouraged, talent and teamwork are celebrated and results and success are rewarded.

We are experiencing continuous growth and have one immediate opening for the Installation Manager position for our office located in Balzac, AB. The position will be reporting to the National Director, Operations and focusing on recruiting and onboarding crews and visiting jobsites ensuring quality of projects. We offer competitive compensation package and a company vehicle.

Key Responsibilities:

1. Manage the performance of each subcontractor and installation crew, as well as their compliance with the Company’s policies, standard industry practices and the expectations under the Dealer Agreement
2. Assist in the recruitment and development of subcontractors
3. Ensure quality assurance policies and procedures are adhered to by subcontractors
4. Schedule and perform regular job site inspections ensuring all quality and safety standards are being met
5. Work with insurance adjusters in inspecting and surveying job loss sites
6. Assist with the updating of note in Xactware and other systems and portals
7. Assist with emergency job site repairs when required
8. Assist with work site repairs and services when required
9. Travel to other Peak locations when required
10. Work in conjunction with the local team in resolving customer complaints in an effective and timely manner
11. Support and maintain the occupational health and safety program, ensuring compliance by installation supervisors, installers and others

1. Assist in acquiring and maintaining competitive costing in the market, through contractor negotiations and market research
2. Work collaboratively with sales representatives and Project Managers
3. Assist in the monitoring of install capacity for the assigned Region
4. Assure all levels of quality and standards are being met in the field at all times
5. Perform any other duties as assigned by your supervisor(s)

Experience, Traits and Qualifications

1. A naturally customer-centric and sales-oriented team player who is extremely helpful and always demonstrates a “yes, can do” attitude.
2. Previous experience with exterior renovations coupled with a proven track record overseeing a large volume of contractors is required
3. Ability to communicate with customers, contractors and vendors effectively and professionally
4. Detail-oriented and well organized with hands on experience working in a deadline oriented, fast-paced environment
5. Demonstrate promptness, professionalism and courtesy at all times by keeping promises and taking good care of our customers
6. Possess a valid driver's license, willing to travel and work outside of primary market when required
7. Willing and available to work during evenings and weekends in case of emergencies and catastrophes

Compensation will start from $65,000 depending on experience.

The Peak Group of Companies is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. We offer a dynamic work environment and a competitive compensation package. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.