Full-Time Salary Night Operations Manager Hotel Saint Louis at Hotel Saint Louis St Louis Mo Innkeeper Hospitality Services LLC – Saint Louis, Missouri

Job Title: Operations Manager

Job Overview: We are seeking a highly skilled and experienced Operations Manager to join our dynamic team. This individual will play a crucial role in overseeing various aspects of hotel operations during later evenings, ensuring seamless service delivery, and maintaining exceptional standards across departments.

Key Responsibilities:

1. System Expertise:
   • Possess comprehensive knowledge and training on all hotel systems, including but not limited to the Front Desk check-in process using 'LightSpeed,' restaurant and outlets utilizing 'Micros POS systems,' and proficiency in indoor and outdoor lighting and music systems.
2. Front Desk Operations:
   • Manage and supervise overnight Front Desk operations, including check-ins, check-outs, and guest inquiries.
   • Ensure accurate handling of reservations and guest information.
3. Guest Services:
   • Handle VIP guest requests and oversee the concierge services to ensure a personalized and exceptional guest experience.
   • Proactively address guest issues, conduct service recovery, and ensure guests leave with a positive impression.
   • Prepare special VIP guest amenities for the next day, ensuring a personalized and memorable experience.
4. Property Oversight:
   • Conduct regular hotel room checks and property walk-throughs to address any issues promptly and maintain a high standard of cleanliness and maintenance.
5. Financial Operations:
   • Provide change for outlets when needed and oversee financial transactions during later evenings.
6. Event Management:
   • Supervise the setup and breakdown of evening events, ensuring smooth execution and adherence to established standards.
7. Club Lounge Management:
   • Oversee the setup and breakdown of the club lounge, ensuring a welcoming atmosphere and excellent service for guests.
8. Guest Interaction and Feedback:
   • Actively engage with guests by touching tables in the restaurants, being present in the lobby, and seeking feedback to enhance overall guest satisfaction.
   • Implement effective service recovery strategies to address and resolve guest issues promptly.
9. Team Collaboration:
   • Collaborate with the front desk staff, Night Audit team, restaurant, and other night staff to ensure a cohesive and efficient operation.

Qualifications:

• Proven experience in hotel operations management.
• In-depth knowledge of hotel systems, including LightSpeed and Micros POS and Qore.
• Strong organizational and multitasking abilities.
• Excellent communication and leadership skills.
• Ability to make sound decisions in high-pressure situations.
• Flexibility to work during later evenings and weekends as required.