Room Inspector at Zachry – San Antonio, Texas

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Room Inspector ensures that all guest rooms and associated public spaces meet the hotel's standards for cleanliness, appearance, functionality, safety, and readiness before being made available to guests. This role upholds brand standards by conducting detailed inspections, providing coaching to room attendants, and maintaining strong communication with housekeeping and front office teams.

What You'll Do

Room & Area Inspections

• Conduct detailed, systematic inspections of cleaned guest rooms, bathrooms, balconies, and related areas to ensure they meet brand standards for cleanliness and presentation.
• Verify that all amenities, linens, towels, and supplies are stocked, neatly arranged, and in excellent condition.
• Update room status in the Property Management System (PMS), ensuring rooms are accurately marked as clean, inspected, and ready.
• Identify and report maintenance issues such as HVAC problems, lighting concerns, plumbing issues, or malfunctioning electronics, and follow up for timely resolution.

Team Support & Training

• Communicate inspection results and deficiencies immediately to room attendants and provide constructive feedback and coaching.
• Assist with training new housekeeping team members and provide ongoing guidance to ensure consistent adherence to cleaning standards.
• Monitor the performance and daily activities of room attendants to ensure accuracy, quality, and timely completion of assigned tasks.
• Perform room attendant duties as needed, including cleaning, stripping beds, or stocking supplies during high occupancy or staffing shortages.

Communication & Guest Support

• Maintain close communication with Front Office regarding room readiness, early check-ins, VIP status rooms, and any delays that may impact guest arrivals.
• Clearly communicate maintenance issues to the Engineering team and follow work orders until repairs are completed and rooms re-inspected.
• Respond promptly to guest requests or complaints related to housekeeping or cleanliness.
• Expedite guest requests for extra amenities such as towels, pillows, or blankets.
• Ensure housekeeping carts and closets are properly stocked, organized, and compliant with safety standards.

Additional Responsibilities

• Perform other duties as assigned based on business needs.
• Maintain regular, reliable attendance as an essential function of the role.

What You'll Bring

Required Skills and Abilities

• Exceptional attention to detail with the ability to identify even the smallest cleanliness or presentation issues.
• Strong knowledge of hotel or brand-specific cleaning, sanitation, and safety protocols, including OSHA and MSDS standards.
• Ability to accurately identify and report maintenance issues and follow up as needed.
• Ability to verify proper stocking, presentation, and arrangement of all in-room amenities.
• Proficiency in Property Management Systems (PMS) and basic computer software such as Excel or Word.
• Excellent communication skills with the ability to provide supportive direction and feedback.
• Ability to organize and prioritize workload in a fast-paced environment.
• Ability to work independently and as part of a team.

Education & Experience

• High School Diploma or equivalent required.
• Bilingual in Spanish preferred.
• Prior housekeeping experience required.

Other Qualifications

• Must be detail-oriented, quality-focused, and guest-service driven.
• Ability to maintain professionalism when interacting with guests and team members.
• Ability to follow safety protocols and maintain a clean, hazard-free work environment.
• Strong ability to multitask, make decisions, and complete inspections thoroughly and efficiently.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.