Front Desk / Patient Experience Coordinator (Full-Time, Growth Opportunity) in ASHBURN, Virginia at AID Performance Physical Therapy

AID Performance Physical Therapy is seeking a dependable, high-energy team member to serve as the face of our clinic and help deliver an exceptional patient experience.

This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping operations running smoothly and efficiently.

We are actively growing and evolving our systems, and this position offers a clear path for long-term growth for the right individual.

This position plays a critical role in the daily success of the clinic. You will be the first point of contact for patients and a central part of scheduling, communication, and overall clinic flow.

This is a fast-paced, high-responsibility role that requires strong attention to detail, the ability to prioritize quickly, and confidence in handling multiple tasks at once.

1–3 years of experience in a customer-facing, administrative, or medical office role preferred.

• Greet and check in patients with professionalism and warmth

• Answer and manage a multi-line phone system efficiently

• Schedule patients across multiple providers while optimizing clinic flow

• Verify insurance benefits and clearly communicate patient financial responsibility

• Collect payments and confidently discuss billing and costs with patients

• Maintain accurate patient records in the EHR system

• Support overall clinic operations, organization, and daily efficiency

• Strong communication and customer service skills

• High level of organization and ability to multitask under pressure

• Reliability, punctuality, and professionalism

• Confidence discussing financial matters with patients

• Strong attention to detail and follow-through

• Basic computer skills (Microsoft Office, EHR systems)

• Positive attitude and willingness to learn

• Experience in a medical office or physical therapy setting

• Familiarity with insurance verification and eligibility

• Basic understanding of medical terminology, CPT/ICD-10

• Experience coordinating schedules for multiple providers

• Full-time, on-site position

• Immediate start preferred

• Structured onboarding and training period

• Opportunity for advancement into expanded responsibilities based on performance

We are a top-rated physical therapy clinic in Ashburn known for delivering exceptional care and creating an outstanding patient experience. Our patients consistently return and refer others because of the level of service we provide.

We value professionalism, growth, accountability, and a team-first culture.

• Competitive compensation

• Simple IRA with company match

• Paid time off + 8 paid holidays

• Performance-based bonuses

• Free gym membership

• Quarterly team events and ongoing development

• Opportunity for growth and advancement

• Supportive, team-oriented environment

• High-quality care model (not volume-driven)

• Strong reputation in the community