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What is the role of a Information Services Support Technician at Froedtert South, Inc.?

The Information Services Support Technician position at Froedtert South, Inc. is a Full-time or part-time position opportunity in the Skilled Labor field.

Where is this Information Services Support Technician job located?

Kenosha, Wisconsin, 53143, United States

What type of employment is offered for this Information Services Support Technician role?

Full-time or part-time position

What is the expected salary for this Information Services Support Technician job?

Compensation will be discussed during the hiring process.

Information Services Support Technician job near me in Kenosha, Wisconsin at Froedtert South, Inc.

Job Description

Information Services Support Technician

POSITION PURPOSE
- Performs setup, configuration, installation, and support functions for PCs, printers and telephones. Installs and troubleshoots various software applications as needed. Assists the Network Engineer in the set-up, testing and installation of new systems/applications. Documents and resolves all assigned HelpDesk requests. Independently manages assigned large-scale projects.
MINIMUM EDUCATION REQUIRED
- Associate Degree: Computer Operations or equivalent work experience
MINIMUM EXPERIENCE REQUIRED
- 3 to 5 years
LICENSES / CERTIFICATIONS REQUIRED
- N/A
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Minimum of two (2) years of experience in computing concepts and networking.
- Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.
- Demonstrated written and oral communication skills.
- Ability to organize, analyze, problem-solve complex technical issues and educate.
- Knowledge of TCP/IP, Ethernet topology, VLAN’s, and VPN’s.
- Knowledge of unattended or single-image deployment.
- Knowledge of Windows desktop operating system.
- Understands Active Directory functionality.
- Knowledge of large scale environments.
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
- Performs setup, configuration, installation, and support functions for PCs, printers and telephones.
- Provides exemplary customer service to all users.
- Documents and resolves all assigned HelpDesk requests in appropriate time frame.
- Assists the Network Engineer in the set up, testing and installation of new systems/applications.
- Independently manages assigned large-scale projects.