Conference and Events Office Coordinator at Webb Hotel Group – The Royal Town of Sutton Coldfield, England

Conference and Events Office Coordinator

Location: Moor Hall Hotel & Spa, Sutton Coldfield
Contract Type: Full-time, Permanent
Hours: 37.5 hours per week, across 5 days
Shift Pattern: 9:30am- 5.30pm OR 10.00am – 6:00pm

About Us

Moor Hall Hotel & Spa is a proud member of Webb Hotel Group, a family-owned business renowned for providing exceptional hospitality experiences. With stunning grounds, elegant function rooms, and a dedicated team, Moor Hall is a popular destination for weddings, conferences, and private events.

About the Role

We are seeking a highly organised and customer-focused Conference and Events Office Coordinator to join our vibrant team. In this role, you will be the first point of contact for clients, helping to coordinate and deliver exceptional events from enquiry through to execution.

Key Responsibilities

• Planning and coordinating logistics for private dining, corporate events, and special occasions.

• Liaising with clients to understand event requirements, timelines, and budgets.

• Preparing event documentation, including function sheets, floor plans, and schedules.

• Handling sales inquiries via phone, email, and in-person, and converting them into confirmed bookings.

• Conducting site visits and show rounds with prospective clients.

• Creating proposals and contracts, and ensuring timely follow-ups.

• Maintain accurate records of client communications and booking details using CRM software.

• Acting as a key point of contact for clients before, during, and after events.

About You

• Previous experience in event coordination or hotel front-of-house/reservations preferred

• Excellent communication, administration, and interpersonal skills

• Ability to multitask, prioritise, and work independently in a fast-paced environment

• Strong IT skills

• A passion for hospitality and delivering outstanding guest service

• Flexibility to work occasional evenings or weekends during busy event periods

What We Offer

• £13.40 per hour

• A permanent contract (following a successful probationary period)

• Free gym membership

• Discounted membership for family members

• Enhanced rate of pay for working on key bank holidays

• A Company reward scheme where you are rewarded for your hard work

• Hotel and spa discounts

• Discounts when dining in our restaurants or attending one of our special events

• Employee assistance programme

• Free onsite parking

• A uniform

• Meals on duty

How to Apply

If you are enthusiastic about events and love working in a dynamic hotel environment, we’d love to hear from you.