Collections Supervisor (Supervisor II) in Portland, Oregon at City of Portland

Job Appointment: Regular, full-time
Work Schedule: Monday – Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: This is a supervisor position. All manager and supervisor positions will be expected to report to their worksites full time. Alternate schedules may be available, but the typical work schedule is Monday through Friday, with occasional after-hours work required to support critical projects or address system issues. Remote workdays remain an option, to accommodate travel, or occasionally focus on major work projects. This position will report to the Columbia Square Building (111 SW Columbia St, Portland, OR 97201) for in-person work. Remote work must be performed within Oregon or Washington. For more information, click here.
Benefit: Please check our benefit tab for an overview of benefit for this position.
Language Pay Premium Eligible: This position may be eligible for Language Pay Differential for qualifying employees.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume. Note: Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules.

Position Summary

The City of Portland’s Office of the Chief Financial Officer is seeking a Collections Supervisor II to join the team and play a key role in advancing effective, equitable revenue programs.

In this position, you will lead a team of up to eight Revenue & Tax Specialists responsible for pursuing non-filers and under-filers, processing tax documents, and resolving account issues across a variety of City-administered programs. You will plan, organize, and evaluate staff work to meet program goals, while fostering a high-performing, accountable, and service-oriented team environment. This includes coaching and supporting staff development, monitoring performance, and addressing performance issues in alignment with City Code, administrative rules, and labor agreements.

You will also contribute to shaping and improving program operations by developing and refining policies and procedures. This includes establishing guidelines for compliance and enforcement case assignments, monitoring casework, prioritizing data entry efforts, and making informed decisions on adjustments and collection strategies based on taxpayer filings.

As a key member of the leadership team, you will report to the Tax Division Manager and collaborate closely with other supervisors to coordinate workload, align priorities, and ensure the Division consistently meets its goals and service commitments.

Have a question?

Contact Information:

TroyLynn Craft
Senior Recruiter
troylynn.craft@portlandoregon.gov

The following minimum qualifications are required for this position:

1. Experience applying principles and best practices of employee leadership and supervision, including training, scheduling, coaching, and performance evaluation.
2. Experience with at least one years of work in collections, accounts receivable, and/or revenue recovery.
3. Experience with at least one year of planning, supervising, and evaluating the work of staff, including organizing tasks, setting priorities, and ensuring timely completion of workload demands.
4. Experience analyzing and interpreting complex financial data and developing sound conclusions and recommendations in compliance with applicable laws, regulations, rules, and policies.

Applicants must also possess:

• The ability to pass a comprehensive background investigation.

The following are preferred qualifications for this position:

• Experience with Integrated Tax Software or similar tax administration software systems
• Experience applying the laws and regulations applicable to taxation and revenue collection.
• Experience supervising staff in a represented environment.

STEP 1: Apply online between May 11 - 25, 2026

Required Application Materials:

• Resume
  • Note: Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules.
• Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

Application Tips:

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your responses to the supplemental questions.

• Do not attach any additional documents.
• Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the City's online application process.
• E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Week of May 25, 2026

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
• Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of June 1, 2026

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): June 2026

• Hiring bureau will review and select candidates for an interview

Step 5: Offer of Employment:

• Some positions will require those offered employment to complete and sign a criminal background statement before being considered for employment

Step 6: Start Date:

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations