Guest Experience/Front Desk Coordinator in Hudson, Ohio at Christ Community Chapel

The Guest Experience / Front Desk Coordinator serves as the first point of contact for Christ Community Chapel (CCC) and plays a vital role in advancing the mission of the Guest Experience team. This role goes far beyond traditional front desk coverage by creating a welcoming environment, providing high-level administrative support, and helping execute projects and events that shape the overall guest experience at CCC. The ideal candidate is a strong administrator with exceptional organizational skills, high capacity, and the ability to manage multiple priorities with professionalism and attention to detail. This person thrives in fast-paced environments, anticipates needs before they arise, and brings both warmth and efficiency to every interaction and task. This is a full-time position and reports to the Executive Director of Gatherings & Experiences.

Key Responsibilities:

• Creates a professional, warm, and guest-focused environment at CCC’s front desk.
• Provides excellent communication when answering phones, managing email, and assisting guests with clarity and professionalism.
• Provides strong administrative support for the Guest Experience department through scheduling, coordination, organization, and follow-through.
• Supports major Guest Experience projects and events with administrative, logistical, and day-of execution assistance.
• Manages office supplies, purchasing, calendars, and shared equipment.
• Assists with financial processes, forms, and project requests across Guest Experience.
• Oversees ticket sales and provides customer service support for special events.
• Maintains organized systems, records, and processes to help operations run smoothly and efficiently.
• Uses independent problem-solving and initiative to anticipate needs, resolve issues, and support ministry effectiveness.

• Authentic and growing personal relationship with Jesus.
• 3+ years of experience in administrative support, hospitality, customer service, or office coordination.
• Strong organizational and administrative skills with excellent attention to detail and follow-through.
• Strong interpersonal, written, and verbal communication skills with excellent grammar and composition.
• Highly proficient with Microsoft Teams, Outlook, phone systems, printing, and other relevant software.
• Able to manage multiple projects, deadlines, and competing priorities with professionalism and efficiency.
• Thrives in a fast-paced environment and demonstrates a high capacity for problem-solving and execution.
• Flexible, adaptable, and willing to support a variety of administrative and guest experience needs.
• Committed to the mission and vision of Christ Community Chapel.