Inside Sales team member in Burlington, Ontario at Select Stone Supply Ltd

Sell stone. Serve people. Build relationships.

Hard work doesn’t have to feel hard. Seriously.

At Select Stone, you get to spend your time with talented people, work with inspiring clients, and surround yourself with some of the most beautiful natural stone around. Sure, the pay and learning experiences are great, but trust us when we say the people here are what make the difference.

Are you looking for a new opportunity in a customer service role? Or do you have hands-on experience in landscaping, construction, manufacturing, or another trades-related industry and are ready to transition into a professional office role? Your industry knowledge and practical experience will help you connect with customers and provide knowledgeable, solution-focused service. We’re currently looking for an Inside Sales & Customer Service Team Member to join our team.

In this role, you’ll be one of the first points of contact for our customers — answering phones, assisting walk-in clients, preparing quotes, and helping customers select the right products for their projects. You’ll work closely with homeowners, contractors, landscapers, builders, suppliers, and internal team members to provide exceptional customer service and create a positive customer experience from start to finish.

This is a fast-paced, people-focused role that requires someone who genuinely enjoys serving others while staying organized and productive throughout the day.

Practically speaking, here’s what you’ll be doing on a day-to-day basis…

• Answer customer inquiries by phone, email, and in person
• Assist walk-in customers with product selection and recommendations
• Prepare accurate quotes and follow up with customers using Salesforce
• Process Point of Sale (POS) transactions and invoicing
• Maintain accurate customer records in Salesforce and Sage
• Build strong relationships with new and existing customers
• Coordinate with internal teams to ensure smooth communication and customer service
• Monitor order accuracy and help resolve customer concerns professionally
• Support seasonal salt sales inquiries during winter months

Is This Role Right for You?

Do you genuinely enjoy helping people?
You’re someone who enjoys talking with customers, building relationships, and creating a positive experience for everyone who walks through the door or calls the office. You understand that great customer service goes beyond answering questions — it’s about making people feel welcomed, supported, and valued.

Do you thrive in a fast-paced environment?
You’re comfortable balancing phones, walk-in customers, quotes, emails, and follow-ups throughout the day while staying organized, productive, and professional under pressure.

Do you enjoy both customer service and sales?
You like helping customers find the right products for their projects while also recognizing opportunities to build relationships, follow up on quotes, and support sales growth.

Are you highly organized and detail-oriented?
Managing multiple priorities, customer requests, and administrative tasks comes naturally to you. You take pride in accuracy, follow-through, and staying on top of the details.

Do you have experience in landscaping, construction, building materials, or a related industry?
You understand the pace and environment of the construction or landscape industry and enjoy working with customers in a hands-on, project-based business.

Are you comfortable using technology and CRM systems?
You have experience working with Salesforce or similar CRM software and are confident using Microsoft Office, POS systems, and other digital tools to stay organized and manage customer information effectively.

Are you proactive and self-motivated?
You take initiative, look for ways to help the team, and enjoy getting things done without needing constant direction. You’re dependable, accountable, and willing to jump in where needed.

Are you looking for an opportunity to grow with a strong team?
Whether you already have experience in inside sales and customer service or you’re looking to take the next step in your career, this role offers the opportunity to build meaningful relationships, develop your skills, and grow within a supportive and team-oriented company.

Qualifications

• College Diploma or University Degree in Business Administration, Sales, or a related field considered an asset
• 1–3 years of customer service or inside sales experience
• Experience in landscaping, construction, building materials, or related industries preferred
• Experience using Salesforce or similar CRM software
• Strong verbal and written communication and interpersonal skills
• Excellent organizational and time management abilities
• Strong attention to detail and problem-solving skills
• Professional, customer-focused, and able to work effectively in a fast-paced environment
• Reliable self-starter with initiative and accountability
• Working knowledge of Microsoft Office, POS systems, Sage, and CRM software considered an asset

What We Can Offer You

As a member of the Select Stone team, you’ll enjoy:

• A positive and supportive work environment
• Opportunities for learning and professional growth
• Working alongside a collaborative and passionate team
• The chance to be part of exciting architectural and construction projects
• Competitive compensation and benefits
• A company culture that values hard work, teamwork, and having fun along the way

If you think you’d be a great fit for the role, we’d love to hear from you — apply today!

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Select Stone is an equal opportunity employer and is committed to accommodating applicants with disabilities throughout the hiring process.