Financial Services Associate in Hyannis, Massachusetts at Cape & Coast Bank

FINANIAL SERVICES ASSOCIATE- JOB DESCRIPTION

The Financial Services Associate plays a critical role in supporting the delivery of investment and wealth management services through the Bank's broker-dealer partnership with Osaic. This role combines client relationship support, investment operations, account administration, and licensed representative responsibilities. The Financial Services Associate is responsible for maintaining accurate client records, coordinating account activity, facilitating new account onboarding, supporting investment transactions, and ensuring adherence to broker-dealer and regulatory requirements.

ESSENTIAL RESPONSIBILITIES

• Serves as a primary point of contact for clients, ensures an exceptional client experience providing prompt, professional service and escalating complex matters as appropriate.
• Coordinates client appointments, annual reviews, follow-up meetings, and Investment Executive calendars, including branch visits, training sessions, conferences, and business development activities.
• Prepares client meeting materials, portfolio reviews, performance reports, account documentation, and maintain complete and accurate client records.
• Supports client onboarding, account maintenance, beneficiary updates, transfers, distributions, and other servicing requests while ensuring documentation is complete and accurate.
• Documents client interactions, service requests, and follow-up activities in accordance with firm and regulatory requirements.
• Monitors pending business activity and coordinates with custodians, product sponsors, vendors, and internal partners to ensure timely processing and funding.
• Maintains investment program records, activity tracking reports, quarter-end and year-end reporting, and Required Minimum Distribution (RMD) processing.
• Conducts account and trade review activities and assist with internal audits, compliance reviews, regulatory examinations, and document requests.
• Identifies opportunities to improve workflows, operational efficiency, and the overall client experience.
• When appropriately licensed, assists clients with investment and insurance solutions, executes securities and insurance transactions, and supports business development through client outreach and relationship-building activities.
• Maintains current knowledge of investment products, market trends, regulatory developments, and industry best practices.
• Ensures compliance with all applicable Bank, Osaic, FINRA, SEC, and state regulatory requirements, policies, and standards of conduct.
• Demonstrates initiative, sound judgment, professionalism, and attention to detail while fostering collaborative relationships with clients, colleagues, and external partners.

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related and unrelated to the above may be assigned and, therefore, required.

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement.

The pay range provided reflects the established budget for this position and represents what the Bank reasonably expects to pay at the time of posting. The final offer will depend on various factors, including relevant experience, skill set, qualifications, and other job-related considerations.

Member FDIC. Member DIF. Equal Opportunity Employer.

COMPETENCIES

• Client Focus: Builds trusted relationships through responsive service, professionalism, and a commitment to delivering positive client outcomes.
• Communication: Communicates clearly and effectively both verbally and in writing. Presents information professionally and adapts communication style to the audience.
• Relationship Management: Develops productive working relationships with clients, colleagues, product partners, and external vendors.
• Organization & Execution: Demonstrates strong planning, prioritization, and follow-through while managing multiple responsibilities in a fast-paced environment.
• Attention to Detail: Maintains a high degree of accuracy when processing transactions, preparing documentation, and managing client records.
• Regulatory & Risk Awareness: Understands and adheres to applicable regulations, supervisory requirements, and compliance standards.

QUALIFICATIONS

Education and and/or Experience

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field preferred.
• Minimum of three years of experience in investment services, wealth management, brokerage, or financial advisory support strongly preferred. Three years of banking experience with demonstrated interest in investments considered.
• Knowledge of investment products, retirement planning concepts, securities operations, and client service practices.
• Experience working within a broker-dealer or bank investment services environment preferred.
• Demonstrated ability to handle confidential information with professionalism and discretion.

Licenses & Registrations

• Securities Industry Exam (SIE) Certification preferred or ability to obtain within six months.
• FINRA Series 7 and 66 (or 65 & 63) licenses as required by state a plus.

Physical Requirements

• Ability to lift and carry up to 25 pounds on an occasional basis.