Technicien ou technicienne, Administration des produits in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technicien ou technicienne, Administration des produits based in Canada.

This role supports the operational and administrative management of pre-arranged funeral products within a complex financial and service environment. You will play a key part in ensuring the accuracy, integrity, and smooth execution of payment processes between funeral homes, internal systems, and partner networks. The position combines hands-on data management, technical analysis, and client-facing support activities in a structured but evolving environment. You will contribute to both day-to-day operational continuity and the improvement of processes and tools. Working closely with multiple stakeholders, you will help resolve operational issues, analyze data, and ensure compliance with internal standards. This role is well suited to someone who is detail-oriented, service-minded, and comfortable working with systems and procedures that require precision and consistency.

In this role, you will be responsible for providing administrative and technical support for product administration activities related to pre-arranged funeral services, ensuring accuracy, compliance, and smooth operational flow across systems and stakeholders.

• Support payment processing activities and administrative operations related to contributions and settlements with funeral homes and partner networks
• Execute end-to-end processing of payment instructions, including handling special cases and administrative or phone-based requests
• Ensure data integrity through daily input validation, quality control, and error detection across internal systems
• Perform reconciliations between different systems to ensure consistency and accuracy of financial and operational data
• Provide technical and operational support for projects, system issues, and process improvements
• Conduct research, analysis, and investigations to respond to operational inquiries and propose appropriate solutions
• Act as a point of reference for recommending corrective actions and improving operational processes
• Draft technical notes and documentation to support user understanding and knowledge sharing
• Support stakeholders in the use of tools, systems, and business processes within the unit
• Design, produce, and analyze operational reports to support decision-making and performance monitoring
• Participate in the implementation of new mandates, tools, and process enhancements

The ideal candidate has strong administrative and technical skills, with experience in data-driven environments and a focus on accuracy, service quality, and structured processes. You are comfortable working with multiple systems and stakeholders and can communicate effectively in both French and English.

• College diploma (DEC) in a relevant technical or administrative discipline
• Minimum of 2 years of relevant experience in administration, operations, or technical support roles
• Strong attention to detail with a focus on data accuracy and quality control
• Experience working with administrative systems, databases, or financial/operational processing tools
• Ability to perform reconciliations, data validation, and structured analysis
• Strong problem-solving skills and ability to conduct research and provide actionable recommendations
• Comfortable producing reports and supporting operational decision-making
• Strong customer service orientation and ability to support internal and external stakeholders
• Ability to adapt to evolving priorities and structured procedures
• Functional proficiency in French (required) and intermediate-advanced English due to interactions with bilingual stakeholders
• Strong collaboration, adaptability, and decision-making skills

• Competitive salary with annual bonus eligibility
• 4 weeks of flexible vacation from the first year
• Defined benefit pension plan ensuring long-term financial stability
• Comprehensive group insurance including telemedicine services
• Reimbursement programs for health, wellness, and remote work equipment
• Flexible remote work environment (#LI-Remote)
• Inclusive, equity-driven workplace culture focused on diversity and accessibility
• Structured onboarding and opportunities to contribute to process improvements and new initiatives