Customer Service Representative - Collision Administration in Airdrie, Alberta at Davis Automotive Group

Are you a customer-focused individual who is on the lookout for an exciting new career in the automotive industry?

Are you looking for a fast-paced environment where you can showcase your administrative and organizational skills?

If you answered yes to any of these questions, then why don't you consider a career in the collision industry?

Fix Auto Airdrie is seeking a full-time Customer Service Representative to join our busy team. Reporting to the Collision Centre Manager, the Customer Service Representative will be the first point of contact for our customers in their repair needs.

Here are some other reasons you want to join our team:

• Competitive compensation plan and industry-leading benefits.
• Short- and Long-Term Disability benefits so that you have income support in the event you become unwell.
• A health care spending account once you complete two years of employment!
• Employer-matched RRSP plan to assist you in planning for the future.
• Legend Awards program so that you can travel on us, starting at 5 years!
• Opportunity for training, development, and career growth within Fix Auto.
• Support from management, and other team members to help you succeed.
• We are passionate about the work we do and our employees.

Responsibilities:

• Effectively manage front office operations to ensure efficient organization and provide support to the various departments within the Collision Centre.
• Collaborate with production manager and estimators to ensure vehicles are on track for a timely delivery.
• Provide regular and standard reporting to production and estimators to ensure awareness of key performance metrics.
• Complete booking for estimate and repairs
• Perform other tasks and duties as required.

Our Ideal Requirements:

• A high school diploma and valid Driver’s License are required
• Exceptional customer service and communication skills with the ability to provide service that is fast, easy, caring, right and clear
• Superior interpersonal skills with the ability to adapt your approach to different personalities
• The ability to make decisions and use sound judgement
• A team player with a positive attitude who is able to work in a fast-paced environment

If you think this position would be a great fit for you, apply with us today!