Product & Retail Specialist in Jacksonville, Florida at Girl Scouts of Gateway Council

Position Summary

The Product & Retail Specialist is a dynamic, solution-driven professional who thrives in a fast-paced environment, enjoys solving complex problems, and has a passion for creating exceptional experiences for Girl Scout girls, members and volunteers. This role supports the strategic success of Girl Scouts' Product Programs (Cookies and Fall Sweets & Treats) and Retail operations by combining creativity, operational excellence, and strong attention to detail.

Responsible for the day-to-day coordination of product programs when in season and both the eCommerce, and retail store operations, this position oversees inventory management, order fulfillment, volunteer and customer support, training development, and retail merchandising. The specialist leverages technology, data analysis, and strong communication skills to improve processes, increase participation and sales, strengthen the Girl Scout brand, and deliver outstanding service to volunteers, members, and customers.

Essential Duties and Responsibilities

Product Program

• Supports the planning, execution, and continuous improvement of the GS Cookie Program and Fall Product Program to increase girl participation, volunteer engagement and overall program success.
• Manages multiple product programs, retail and customer management technology platforms, ensuring data accuracy, ongoing maintenance, reporting and volunteer support.
• Develops, maintains, and coordinates community cookie booth opportunities by establishing and strengthening relationships with local businesses, volunteers and partners.
• Partners with GSUSA-product vendors and internal departments to implement product program initiatives, training, incentives, promotions, and operational improvements.
• Assists in the creation, scheduling and delivery of engaging training, resources, and communications for volunteers and staff using a variety of learning methods and technology.
• Provides product program and retail updates for website to Marketing and Comms team
• Collaborates and assists with the planning and execution of major product program events including Go Getters, Cookie Mega Drop, Cookie Rally and volunteer training and meetings.
• Reviews and updates product program communications, procedures and training/resource materials to ensure accuracy, consistency, and alignment with council goals
• Delivers exceptional customer service by providing timely support and conflict resolution for girls, families, and volunteers.
• Maintains accurate product sales records, financial reports, participation data, and program analytics to identify trends and support data-driven decision making.
• Works collaboratively with Member Support and Customer Care teams to increase participation, improve volunteer experience, and ensure successful program delivery.

Retail Operations

• Coordinates the day-to-day operations of the council retail shop and eCommerce store, ensuring exceptional customer experience through efficient order fulfillment, merchandising, and inventory management.
• Maintains retail inventory by monitoring stock levels, processing purchase orders, conducting inventory counts, and analyzing product performance and sales trends.
• Administers retail technology systems, including the POS (Point of Sale) and eCommerce platforms, ensuring accurate product information, pricing, inventory, reporting and order processing.
• Assists in developing and monitoring the annual retail budget while supporting sales growth and revenue goals.
• Analyzes retail trends, Girl Scout merchandise, and customer purchasing behavior to recommend new products, merchandising strategies, and seasonal inventory selections.
• Coordinates retail merchandising, displays, signage and promotional initiatives to enhance customer experience and strengthen the GS brand.
• Plans and oversees mobile retail experiences and council retail events, including Trading Post at camp, pop up retail shops (travel), and retail opportunities at council sponsored events.
• Develops and maintains relationships with GSUSA merchandise partners and external vendors to support purchasing, pricing, inventory and new product opportunities.
• Prepares inventory, sales, purchasing and financial reports to support operational planning and business decisions.
• Collaborates across departments to identify retail opportunities that enhance council programs, events and member engagement.

Education, Experience, and other Requirements

• Bachelor’s Degree or four years of directly related work experience in a volunteer-based organization or non-profit, product/retail sales, financial/administrative practices and/or sales.
• Ability to work flexible schedule, including nights and weekends during critical initiatives.
• Hours over the typical 37.5-hour week schedule may be required seasonally to fulfill the needs of the position.
• Excellent verbal and written communication skills.
• Exceptional problem-solving ability.
• Self-motivated and disciplined to achieve set goals.
• Solid understanding and capable user of Customer Relations Software and Microsoft Office Suite
• Reliable transportation and ability to drive and travel across entire council (35 counties)
• Ability to clear a Florida Department Law Enforcement Level 2 Background Screening and MVR.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical ability to frequently stop, kneel, bend, crouch, reach overhead, grasp, push, pull, lift, and move objects up to 30 pounds at shoulder height and occasionally lift more than 30 pounds.
• Other demands, as determined by the employer.

Core Competencies:

• Effective Communication
• Work Quality
• Knowledge
• Adaptability
• Proactive Initiative

*Registration as a member of Girl Scouts of Gateway Council required ($30)