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What is the role of a Front Desk Associate at Options Medical Weight Loss?

The Front Desk Associate position at Options Medical Weight Loss is a Part-Time opportunity in the relevant field.

Where is this Front Desk Associate job located?

Naperville, Illinois, 60564, United States

What industry does this Front Desk Associate position belong to?

This role spans multiple industries.

Front Desk Associate job near me in Naperville, Illinois at Options Medical Weight Loss

Position Description: Summary

We are seeking a professional and highly organized Front Desk Coordinator to serve as the first point of contact for patients within our medically supervised weight management and hormone optimization clinics. This role plays a critical part in delivering exceptional patient experience while ensuring smooth daily clinic operations. The Front Desk Coordinator is responsible for managing scheduling, confirming calls, patient check-in/check-out, and administrative workflows that support both clinical and operational efficiency. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, patient-centered environment.

Position Responsibilities: Essential Job Functions

Greet patients warmly and professionally, checking them in and out efficiently to ensure a positive clinic experience.
Manage patient flow throughout the day to minimize wait times and support smooth clinic operations.
Schedule, reschedule, and confirm patient appointments via phone, email, and text for Medical Providers and Health Coaches.
Handle inbound and outbound calls, following established scripts and communication protocols to ensure consistency and professionalism.
Answer general patient questions and route clinical or program-specific inquiries to the appropriate team members.
Process payments, ring up retail purchases, and reconcile the point-of-sale system at the end of each day.
Scan, file, and maintain patient paperwork and documentation in compliance with HIPAA and company standards.
Track and maintain inventory of medical and retail supplies to support daily clinic operations.
Maintain cleanliness and organization of the front desk, waiting area, restroom, and common clinic spaces.
Collaborate with the Clinic Manager and Medical Provider to support efficient clinic flow and an exceptional patient experience.
Perform other related duties in support of the organization’s mission.

Competencies:

Strong interpersonal and customer service skills.
High level of organization and attention to detail.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Professional demeanor and polished communication skills.
Comfort working with technology, scheduling systems, and EMR platforms.
Reliable, punctual, and team-oriented.

Required Education/Experience : Required Education and Experience - Required Education and Experience

High school diploma or equivalent required.
1+ year of experience in customer service, administrative support, medical office, or retail environment preferred.
Experience managing schedules and processing transactions strongly preferred.
Preferred Education and Experience
Experience in a healthcare, medical spa, weight loss, or wellness setting.
Familiarity with EMR systems and point-of-sale platforms.

Front Desk Associate in Naperville, Illinois at Options Medical Weight Loss

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