Assistant Director of Operations - Ambulatory Services at Thomas Memorial-HRIS – South Charleston, West Virginia

The Assistant Director of Operations plans, directs and monitors the activities of clinics in a service line or geographic area. Working with the Director of Operations, the Assistant Director of Operations participates in formulating long term strategic and business plans to ensure the health system's growth and viability. The Assistant Director of Operations is responsible for leading and directing the practices in his/her service line or area of geographic responsibility, which includes responsibility for day-to-day practice operations in the areas of staffing and resource allocations, team member performance evaluations (including hiring, annual evaluations, disciplinary actions, and terminations), participation in the budgeting process and adherence to budget parameters throughout the fiscal year, identification of capital allocation needs, identification and establishment of goals and objectives, and the establishment and constant re-evaluation of policies and procedures. Furthermore, the Assistant Director of Operations is responsible for driving standardization throughout day-to-day practice operations across all locations to ensure continuity and consistency of care in addition to the financial viability of the clinic. The Assistant Director of Operations will be responsible for customer service initiatives within the area of responsibility, and, with the support of THS Physician Partners, is accountable for compliance with all pertinent accreditation standards, local, state and federal regulations by reporting areas. Working with the Director of Operations, the Assistant Director of Operations is accountable for helping to maintain a harmonious relationship between the providers in the practice and administration by keeping the Director of Operations informed on issues, concerns, and problems arising from the day-to-day practice of medicine in the clinics. The Assistant Director of Operations is expected to set an example for all employees of commitment and loyalty to THS Physician Partners and Thomas Health System by openly supporting and participating in system projects and events, is expected to lend technical assistance and act in a consultant role to affiliate healthcare providers, and is accountable for maintaining technical expertise and further developing leadership skills through on-going education. Other duties as assigned.