Client Relations Specialist at National Asset Recovery Specialists, Inc. – Middleburg Heights, Ohio

About Us:

National Asset Recovery Specialists, Inc. is a leading name in collateral recovery, proudly serving clients across the United States. With a strong reputation for professionalism, compliance, and precision, we specialize in the recovery of vehicles and other secured assets on behalf of financial institutions. Our team is dedicated to delivering reliable, efficient services while upholding the highest standards of integrity. As a growing national company, we’ve recently expanded operations into Florida, continuing our commitment to excellence and client satisfaction across all markets.

Position Overview:
We are seeking a detail-oriented and dependable Client Relations Specialist to join our in-office team. This position plays a vital role in both customer service and operational accuracy. You will serve as a point of contact for individuals whose property has been repossessed, as well as a liaison between our company and lender partners. Your primary responsibilities will involve scheduling appointments for property retrieval, managing account details, and ensuring all documentation and processes are error-free.

Key Responsibilities:

• Answer incoming calls from individuals regarding personal property retrieval.
• Schedule and confirm appointments with accuracy and professionalism.
• Provide detailed vehicle and property descriptions to lenders and clients, including updates on recovery attempts.
• Provide clear, respectful, and empathetic communication to all callers.
• Maintain and manage account records with precision.
• Collaborate with Repossession Agents on details of active repossession orders.
• Serve as a liaison between our team and financial institutions, ensuring their account expectations are met without error.
• Review and verify data to ensure accuracy in all communications and transactions.
• Collaborate with internal teams to meet deadlines and resolve issues quickly.
  

What We're Looking For:

• Strong attention to detail and ability to follow strict procedures.
• Excellent verbal and written communication skills.
• Ability to handle sensitive conversations with professionalism and empathy.
• Comfortable working in a fast-paced, structured office environment.
• Prior experience in customer service, collections, or account management is a plus.
• Basic computer skills and familiarity with internal software systems (training provided).

Benefits:

• Paid personal time off.
• Health Insurance
• 401k Matching
• Bonus opportunities for company-wide goal achievements

Schedule:

• Full-Time, Monday–Friday 8:00 AM to 4:00 PM.
• In-office position only (remote work is not available for this role)
  

Compensation:

• $20.00 Per Hour

• Valid Ohio Driver’s License
• 23 years of age or older
• Applicants must pass an F.B.I. background check.
• Pass pre-employment drug screening
• High School Diploma or GED