Specialist, Help Desk Support at University Health System- San Antonio – San Antonio, Texas

POSITION SUMMARY/RESPONSIBILITIES
Responds to all troublesome calls concerning on-line service, network or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to the appropriate support level. Promotes the Health System's Guest Relations Policy.

EDUCATION/EXPERIENCE
An associate degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.