Restaurant Host in Atlantic City, New Jersey at Seahaus Hotel Atlantic City-Coury Hospitality

About the Role:

As a Restaurant Host, you will be the first point of contact for guests, playing a crucial role in creating a welcoming and positive dining experience. Your primary objective is to manage guest seating efficiently while maintaining a smooth flow of service throughout the restaurant. You will coordinate with the waitstaff and kitchen team to ensure timely seating and minimize wait times, enhancing overall customer satisfaction. Additionally, you will handle reservations, manage the waiting list, and address guest inquiries or concerns with professionalism and courtesy. Your role is vital in setting the tone for the dining experience and supporting the restaurant’s reputation for excellent customer service.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Basic computer skills for managing reservations and seating software.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and work in a fast-paced environment.

Preferred Qualifications:

• Experience using reservation and seating management systems such as OpenTable or similar platforms.
• Bilingual abilities to assist a diverse customer base.
• Knowledge of local dining trends and restaurant operations.
• Training or certification in customer service or hospitality.
• Ability to handle conflict resolution effectively.

Responsibilities:

• Greet guests warmly upon arrival and provide accurate wait time estimates.
• Manage reservations and maintain the seating chart to optimize table turnover.
• Coordinate with servers and kitchen staff to ensure efficient seating and service flow.
• Answer phone calls to take reservations, provide information, and handle guest inquiries.
• Assist guests with special requests and resolve any seating-related issues promptly and professionally.
• Maintain cleanliness and organization of the host stand and entrance area.
• Monitor guest satisfaction and communicate feedback to management as needed.

Skills:

The required skills such as strong communication and interpersonal abilities are essential for greeting guests warmly and managing their expectations effectively. Organizational skills are used daily to maintain an accurate and efficient seating chart, ensuring smooth restaurant operations. Basic computer proficiency allows the host to manage reservations and seating software, streamlining the guest experience. Preferred skills like bilingual communication enhance the ability to serve a diverse clientele, improving inclusivity and customer satisfaction. Conflict resolution and problem-solving skills are applied when addressing guest concerns or special requests, ensuring a positive dining environment.