Operations Manager – Multi-Site | Sydney in Glebe, New South Wales at Nature’s Energy

Operations Manager – Multi-Site | Sydney
Hospitality & Operations Leaders Wanted | Make the Move into Wellness
Sydney (multi-site) | $100,000 – $120,000 + super + performance bonuses
Reports directly to the COO

Ready for a leadership role with real scope - people, operations and growth - without the late nights?

Nature's Energy is one of Sydney's most established day spa and bathhouse groups, operating in one of the fastest-growing sectors in the market: wellness, recovery and self-care.

Bathhouses are booming, wellness is no longer niche, and we've been replenishing what life takes out long before it became a trend.

We're now looking for a mature, hands-on Operations Manager to run our three venues as one high-performing operation - building culture, holding the team accountable, developing our people and managers, and getting every site operationally sharp before our next venue opens.

Why You'll Love This Role

• Step up into a genuine multi-site operations role with a leading, established wellness brand

• Lead three premium venues in one of Australia's fastest-growing industries

• Use your people, service and operational leadership without the late nights

The Role
This is a highly operational leadership role for someone who likes being on the floor, close to the team, and connected to the guest experience — while keeping the bigger operational picture in view across all three sites.

You'll be responsible for the day-to-day running of the group, leading teams of up to 20 per venue each day, building a calm and professional environment even when it's busy, and lifting every site to a consistent standard.

You will oversee and support:

• Leading and coordinating operations across three inner west venues

• Building a strong team culture and a genuine standard of people accountability

• Mentoring and developing front-of-house leads, therapists and site managers - growing our next generation of leaders

• Being hands-on on the floor while managing priorities and service flow

• Facility and building management - presentation, maintenance and fast, practical troubleshooting when things go wrong

• Managing rostering and labour through Deputy

• Driving premium guest experience and service standards

• Building strong relationships with regular guests and the local community

• Helping drive business performance, team culture and local growth

• Reporting directly to the COO

About You
We're looking for an exceptional people leader and mentor who can build culture, drive accountability, and run a business hands-on. You'll bring:

• A track record of developing people and managers, not just directing them

• Comfort leading sizeable daily teams (up to 20 per venue) across multiple sites

• Calm, decisive troubleshooting under pressure

• A practical understanding of facility and building management

• Full Australian work rights

You may currently be an Operations Manager, Area/Multi-Site Manager, Venue Manager, Hospitality Operations Leader, or Assistant General Manager ready for a broader remit.

Why Join Us?
We believe our energy comes from our people. This is an opportunity to join a growing wellness business with a strong reputation, loyal guests, and a clear vision for the future.

Why You'll Love It Here

• $100,000 – $120,000 + superannuation + bonus

• Free bathhouse access

• Career growth opportunities

• A supportive leadership team

• A beautiful wellness environment

• The chance to build a long-term career in a booming industry

If you're a strong operations or venue leader ready for a new chapter, we'd love to hear from you.