Manager, Caregiver Experience & Cultural Transformation in Chicago, Illinois at Sinai Chicago

Manager, Caregiver Experience & Cultural Transformation

Department: Patient Experience
Location: Chicago, IL
Employment Type: Full-Time, Exempt

About Sinai Chicago

At Sinai Chicago, we take health care personally. Excellence in health care is about more than medicine, technology, tests, and treatments. It is about caring for people with dignity, compassion, and respect. Every interaction matters. We are committed to creating exceptional experiences for our patients, families, and caregivers while improving the health of our communities.

Position Summary

Sinai Chicago is seeking an experienced and passionate Manager, Caregiver Experience & Cultural Transformation to lead initiatives that strengthen caregiver engagement, organizational culture, and the patient and family experience across the health system.

Reporting to the System Director, Human Experience & Culture Transformation, this leader will operationalize Sinai Chicago’s Caregiver Experience strategy by translating workforce, patient, and caregiver insights into measurable improvements. The Manager will collaborate with leaders across Human Resources, Nursing, Quality, Safety, Security, and Operations to drive engagement, foster a culture of belonging and accountability, and improve organizational performance.

This role serves as a key catalyst for cultural transformation, ensuring that caregiver feedback leads to meaningful action and that every caregiver feels valued, supported, heard, and empowered to deliver exceptional care.

Key Responsibilities Strategic Leadership & Culture Transformation

• Lead the implementation of enterprise-wide caregiver experience strategies and action plans.
• Translate organizational priorities into measurable department-level goals and outcomes.
• Partner with operational, clinical, and administrative leaders to embed caregiver experience practices into daily operations.
• Drive initiatives that strengthen organizational culture, engagement, wellbeing, recognition, and service excellence.

Caregiver & Patient Experience

• Facilitate listening sessions, focus groups, workshops, and experience improvement initiatives.
• Partner with leaders to address barriers impacting caregiver engagement and patient satisfaction.
• Support leaders in fostering psychologically safe, respectful, and inclusive work environments.
• Lead caregiver recognition programs and initiatives that celebrate behaviors aligned with organizational values.
• Coordinate and administer Schwartz Rounds and related caregiver support programs.
• Maintain a visible presence throughout the organization through rounding and engagement activities.

Data Analytics & Performance Improvement

• Analyze caregiver engagement, patient experience, workforce, retention, and operational data.
• Develop dashboards, reports, and key performance indicators (KPIs) that inform strategic decision-making.
• Lead action planning efforts following survey results and organizational feedback cycles.
• Identify trends, root causes, risks, and opportunities for improvement.
• Connect employee experience, patient experience, quality, safety, and workforce metrics to drive system-wide performance.

Leadership Development & Consulting

• Serve as a trusted advisor to leaders on engagement, culture, communication, change management, and team performance.
• Design and facilitate leadership development and capability-building programs.
• Coach leaders on recognition, accountability, performance conversations, and employee engagement strategies.
• Develop practical tools and resources to support leadership effectiveness.

Program & Project Management

• Lead enterprise-wide change initiatives and organizational culture transformation projects.
• Manage project timelines, deliverables, stakeholder engagement, and performance outcomes.
• Oversee vendor relationships and assign program resources.
• Provide executive-level updates, recommendations, and progress reports.

Required Qualifications

• Bachelor's degree in Organizational Development, Psychology, Healthcare Administration, Human Resources, Business Administration, or a related field.
• Minimum of three (3) years of progressive experience in caregiver/employee engagement, patient experience, quality improvement, organizational development, workforce analytics, change management, or healthcare leadership.
• Demonstrated experience leading cross-functional initiatives and driving measurable organizational outcomes.
• Strong project management, facilitation, and stakeholder engagement skills.
• Advanced analytical and problem-solving capabilities.
• Exceptional verbal and written communication skills.

Preferred Qualifications

• Master's degree in Organizational Development, Psychology, Healthcare Administration, or a related field.
• Experience leading enterprise-wide culture, engagement, or transformation initiatives in a healthcare setting.
• Certification in Crisis Prevention Intervention (CPI) or related training.
• Knowledge of trauma-informed communication, de-escalation strategies, and respectful workplace practices.

Knowledge, Skills & Abilities

The successful candidate will demonstrate:

• Strong leadership and relationship-building skills.
• Ability to influence without direct authority.
• Experience translating complex data into actionable business insights.
• Expertise in employee engagement, culture transformation, and change management.
• Ability to lead multiple priorities in a dynamic healthcare environment.
• Strong presentation, facilitation, and executive communication skills.
• Commitment to diversity, equity, inclusion, patient-centered care, and caregiver wellbeing.

Why Join Sinai Chicago?

At Sinai Chicago, we believe:

People → Performance → Purpose

When caregivers thrive, patients thrive.

As the Manager, Caregiver Experience & Cultural Transformation, you will directly influence organizational culture, employee engagement, patient experience, and workforce wellbeing across one of Chicago's leading health systems. This is a unique opportunity to help shape an environment where caregivers and patients feel valued, respected, heard, and supported every day.

Benefits

Eligible employees have access to a comprehensive benefits package that may include:

• Medical, Dental, and Vision Coverage
• Prescription Drug Coverage
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer—Paid Life Insurance and AD&D
• Short-Term and Long-Term Disability Coverage
• Supplemental Life Insurance
• Employee Assistance Program (EAP)
• Student Loan Assistance Program
• 403(b) Retirement Savings Plan
• Paid Time Off and Sick Leave Benefits

Our Values Teamwork

Work collaboratively to create an inclusive environment where diverse perspectives are respected and valued.

Respect

Treat every individual with dignity, fairness, and compassion.

Quality

Continuously improve services through learning, innovation, and best practices.

Integrity

Act honestly, ethically, and with accountability.

Safety

Promote a culture of safety for patients, visitors, and caregivers.

Role Model

Lead by example and champion Sinai Chicago's mission and values every day.

Join us in creating a culture where caregivers thrive, patients receive exceptional care, and meaningful transformation happens every day.