Truck Renewal Specialist in Alpharetta, Georgia at Wheels, Inc.

JOB OVERVIEW

The Truck Renewal Specialist is responsible for the timely management of registration renewals and replacement requests. They will provide expert level customer service support to internal stakeholders and external drivers/clients. Manage vendor oversight and deliverables, ensuring necessary documentation is provided and resolving obstacles in a timely manner while maintaining integrity in a fast-paced, high-volume transaction environment.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Manges expiring vehicle registrations for assigned states either on-line, directly with the state or using third party vendors within established timelines.

• Applies for, processes and follows-up on duplicate registrations, plates and decals for clients on replacement services for assigned states either on-line, directly with the state or using third party vendors within established timelines.

• Scans and validates incoming registrations, plates and replacements with accuracy and efficiency.

• Meets Client SLAs.

• Maintains L&T Renewal and Replacement Queues with proper statuses.

• Investigate and determine root cause of issues or failures and work to reduce exposure that could result in an operational loss.

• Meets KPI measurement goals associated with managing queues, Service Cloud cases, Ops losses, escalations, etc.

• Writes, edits, researches and manages content regarding state specific regulations.

• Assists with special requests, reports, incoming calls and questions concerning registration services.

• Answer incoming calls and respond to customer emails

• Work with third party vendors as needed

• Gains an understanding of the License and Title Operations as a whole and how it fits into the business via trainings

• Assists others in the department and throughout Operations during peak periods and to cover absences.

• Other duties and responsibilities as assigned.

LEADERSHIP RESPONSIBILITIES

• This role is an individual contributor position

COMPETENCIES - SKILLS

• Relationship Building

• Tech savvy

• Time management

• Adaptability

• Accountability

• Solution oriented

EDUCATION AND EXPERIENCE

• High School diploma required

• 1–2 years’ office experience required, vehicle License and Title experience preferred.

• 1–3 years’ experience in customer service related role.

• Microsoft Office experience required - intermediate Excel skills preferred.

• Good verbal and written communication skills, problem solving and organizational skills.

• Ability to manage and prioritize workload effectively, use time wisely and avoid distractions to meet deadlines.

• Ability to work in a team environment

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position is in Alpharetta, GA and operates in a professional office environment.

Positions Type/Standard Schedule: Full-time position working Monday through Friday with occasional overtime as needed.

Travel: No travel is expected for this position.

Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential.

The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team.

When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more.

Ready to experience the Wheels culture for yourself?

• 10 years average employee tenure

• 10 times recognized as one of Chicago's Best and Brightest Companies to Work For

• 50+ health, wellness and engagement benefits

• 2,500+ online learning programs

Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work.

Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.

Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.

We Are Dedicated to the Safety and Health of our Employees

Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people.

We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more.

At Wheels, your well-being is our priority. As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey.

The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle.

This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.