Crew House Program Manager in Aurora, Colorado at Second Chance Center Inc

Job Title: Program Manager - CREW Housing

Department: Housing

Reports to: Senior Director of Housing

Job Summary:

The Program Manager for CREW Housing will oversee the transitional housing program, which includes approximately 30 beds across multiple single-family homes in the Denver Metro area. This position is responsible for direct oversight of one dedicated care manager, ensuring the delivery of high-quality care management and housing services to program participants. The ideal candidate will have a background in both case management and transitional housing management, experience working with re-entry populations, and strong interpersonal and administrative skills.

Supervisory Responsibilities:

• Provide direct supervision to the CREW Housing Care Manager, including coaching, evaluation, and professional development.
• Oversee daily operations of the CREW Housing program to ensure compliance with SCC policies and procedures.
• Recruit, interview, hire, and train program staff as needed.
• Ensure timely and accurate documentation and reporting of program metrics and client outcomes.

Key Duties and Responsibilities:

• Manage program operations, including resident intake, housing assignments, and coordination of services.
• Ensure compliance with housing program rules, policies, and safety protocols as outlined in the CREW Participant Handbook.
• Conduct regular site visits to all CREW Housing locations, ensuring properties are maintained and security measures are upheld.
• Facilitate program meetings and weekly house meetings to address participant concerns and provide updates.
• Maintain a small caseload, providing care management and support to program participants as needed.
• Collaborate with internal and external stakeholders to connect clients with resources such as employment, vocational training, and public assistance programs.
• Support the development and implementation of individualized treatment and transition plans for participants.
• Address emergencies and issues outside of standard business hours, ensuring program and participant needs are met.

Required Skills/Abilities:

• Demonstrated ability to build rapport and trust with justice-involved individuals.
• Strong collaboration and problem-solving skills.
• Effective oral and written communication skills.
• Proficiency in Microsoft Office Suite and database management.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience in transitional housing management and case management.
• Familiarity with trauma-informed and strength-based care practices.
• Experience working with re-entry populations or other systemically marginalized groups.

Education and Experience:

• Bachelor’s degree in social work, human services, or a related field preferred. Equivalent experience considered.
• 2+ years of experience in housing program management or a similar role.
• Lived experience welcomed and valued in lieu of professional experience.

Compensation and Benefits:

• Full-time salaried position with a salary range of $59,000 - $70,000, commensurate with experience.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) plan, and paid time off.

Physical Requirements:

• Ability to travel between CREW Housing locations.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally required to lift or move office supplies up to 20 pounds.

About Second Chance Center, Inc. (SCC):

Established in 2012, SCC is Colorado’s premier community re-entry program, offering education, resources, and support to justice-involved individuals. Our mission is to facilitate successful transitions from incarceration to community living, fostering long-term success and fulfillment.