Lead Patient Navigator in Washington, District of Columbia at Community of Hope

Washington, DC | On-Site | $28.36 - $29.32 per hour | Washington Post Top Workplace (8x Winner)

Community of Hope is seeking a Lead Patient Navigator to lead a team dedicated to removing barriers to care, connecting patients to vital resources, and helping them successfully navigate the healthcare system. If you're passionate about health equity, patient advocacy, and leading a team that changes lives every day, we'd love to meet you. This is a full-time position located at our Family Health & Birth Center in NE, Washington, DC.

Our Approach and Values

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

What You'll Do

• Leads the Patient Navigation team while managing day-to-day effectiveness of the patient navigation service delivery model, which includes the evaluation of program outcomes and individual staff productivity and performance.
• Guides patients through various aspects of the healthcare system, ensuring they are well-informed and receive quality care with an emphasis on reducing barriers to health care access, providing tools for chronic disease self-management, and improving patients’ quality of life
• Identifies gaps in care and develops innovative and collaborative quality improvement initiatives to increase quality of care and enhance patient experience
• Leads patient navigator in supporting and advocating for patients in attaining home health services by submitting home health requests to appropriate agencies on behalf of patients and providers. Follows up regularly to ensure timely processing of requests
• Educates patients on medical transportation benefits and service utilization, schedules patient transportation for medical appointments as needed, and works with patients and medical providers to complete applications for Metro Access
• Participates in team-based care and quality improvement initiatives as needed to promote population health and department goals
• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed
• Takes initiative and makes decisions within the scope of work. Assesses situations independently, thinks critically, and takes action to address issues or make useful recommendations while maintaining a solution-oriented lens.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential

Must-Haves

• High school diploma, G.E.D, or equivalent experience required.
• BLS Certificate required.
• Excellent interpersonal skills, ability to show empathy, and ability to interact professionally and gain trust within a culturally diverse environment
• Prior experience working with community resources and social services in D.C.
• Ability to approach patient support with asocial determinants of health lens understanding the impact medical, social, and environmental disparities have on patient health self-management; ability to support patient needs with empathetic cultural awareness.
• Excellent interpersonal skills, ability to show empathy, and ability to interact professionally and gain trust within a culturally diverse environment.
• Ability to handle confidential information with discretion and professionalism.
• Computer skills and proficiency in the use of electronic medical record and organizational communication software (Microsoft Suite).
• Ability to travel between COH sites or relocate to a different COH site on a full- or part-time basis. On-site: A majority or all of the position is required to work on-site.
• Proven ability to work effectively in team environment.
• Proof of required vaccinations is required. This includes, but may not be limited to, Flu. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

Nice-to-Haves

• Bachelor’s degree preferred.
• At least two years work experience in clinical environment, social work, and/or community health; prior experience in public health or human services and/or community clinic or similar role preferred
• Bilingual (English/Spanish, English/French or English/Amharic) strongly preferred.

Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000+ medical visits
• 6,300+ dental visits
• 17,000+ emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.