Compliance Operations Manager in New York, New York at Reach Financial, LLC

What is Reach Financial?

Reach Financial is a FinTech platform helping people outsmart debt for good.

We are building innovative products and best-in-class support that enable our customers to take control of their debt and de-mystify their personal finances. Our products and tools empower our customers to turn their financial goals into a reality.

Reach Financial launched in 2015 and has helped our customers pay off over $1 billion in debt. We offer debt consolidation loans and personal loans; together, these markets represent a $1.5T opportunity. In time, we will expand beyond these products to offer solutions for a variety of our customers' personal finance challenges.

We are a fast-growing and fast-paced FinTech startup with the stability of an established firm. You will have a front-row seat at a rapidly growing company innovating the FinTech industry.

About the role

The Compliance Operations Manager is a newly created role on the Reach Financial compliance team, reporting directly to the Vice President of Compliance. This is an operationally-minded position for someone who thrives on building structure, driving process improvement, and keeping complex workstreams organized and on track. While compliance knowledge is valued, the right candidate brings a strong foundation in project and operations management and is eager to apply those skills in a highly regulated, fast-moving environment.

This role will be instrumental in maturing the compliance function — playing a vital role at the operational level of the team, bringing consistency, efficiency, and audit-readiness as the company grows. Compliance knowledge will continue to develop naturally through close collaboration with the VP of Compliance. As the team expands, this role may grow to include direct people management responsibilities.

What you'll do

• Lead project management for compliance workstreams, maintaining timelines, tracking deliverables, and keeping stakeholders informed and aligned.
• Own and drive compliance process improvement initiatives, identifying operational gaps and implementing scalable solutions across the compliance function.
• Own issue and remediation tracking across the compliance function — maintaining an accurate, up-to-date view of open findings, corrective action plans, and remediation commitments, and driving items through to resolution.
• Build and maintain audit-readiness infrastructure, including documentation libraries, evidence repositories, and preparation protocols for regulatory examinations and third-party audits.
• Identify and implement automation opportunities, including the use of AI tools, to reduce manual effort and improve consistency across compliance workflows.
• Develop and maintain internal compliance procedures, playbooks, and operational documentation to support a growing team.
• Coordinate cross-functional dependencies with business, product, and operations teams to ensure compliance requirements are met on time.
• Own reporting cycles by gathering data, managing trackers, and preparing materials for senior management and stakeholders.

What you should have

• 3–5 years of experience in operations, project management, or a related field; experience in a compliance, legal, or financial services environment is a plus.
• Demonstrated ability to lead projects end-to-end, manage competing priorities, and deliver results under deadlines.
• Strong organizational skills with a keen eye for process gaps and a natural instinct for building systems and structure.
• Familiarity with compliance concepts, regulatory frameworks, or audit processes — either through direct experience or adjacent roles.
• Proficiency with productivity and project management tools (e.g., Microsoft Office Suite, project trackers, workflow or automation tools).
• Excellent written and verbal communication skills; able to distill complex information clearly for different audiences.
• Collaborative mindset with the ability to build relationships and influence without direct authority.
• Self-starter who is comfortable operating in an ambiguous, fast-paced environment and can create clarity where it doesn't yet exist.

What is it like working at Reach Financial?

Our culture is built around advancing our teams, and we are dedicated to the success and growth of every team member. We believe in retaining a high-performing workforce and we prioritize diversity, intellectual curiosity, and continued learning. Our generous benefits packages reflect that.

We’ve been hard at work perfecting our product for years, and now we’re growing faster than ever before. Our strong foundation and company culture is readily equipped for this growth, and we believe that with the right people, our products will continue to help customers make real changes in their financial lives.

What benefits will you receive?

• Healthcare, Life Insurance, 401k Match
• Paid Time Off, Paid 12-week Parental Leave
• Disability (short-term, long-term), Employee Assistance Program
• Spending Accounts (Transit/Parking, Medical, Dependent Care)
• Insurance Discounts (home, auto, pet)