Front Desk Coordinator in Washington, District of Columbia at Skills on the Hill LLC

Skills on the Hill is a pediatric occupational, physical, and speech therapy practice. Every day, families trust us with their children, and the experience they have starts the moment they walk through our door. Our front desk isn't "just the front desk" — it's the face of the practice, the calm in a busy waiting room, and the engine that keeps therapists supported and families coming back.

We're looking for one stellar person to join our administrative team. Please read this posting in full before applying.

This is a hands-on, fast-moving role that blends warm customer service with real ownership of the office space. On any given day you might:

• Greet and check in families, answer phones, and field questions with patience and warmth — especially when a child or parent is anxious
• Schedule, reschedule, and manage the calendar to keep therapists' days full and families on track
• Run credit cards, post payments, send receipts, and keep client records accurate
• Open and/or close the office, restock treatment rooms, and keep shared spaces clean, organized, and safe
• Handle light cleaning and sanitizing, vacuuming, and the very occasional grocery or supply run
• Flag and follow through on maintenance issues from start to finish

If the idea of wiping down a treatment room, folding laundry, or running out for supplies feels beneath you, this is not the right fit — and that's okay. The people who thrive here take genuine pride in a well-run, welcoming space and don't wait to be asked.

We are looking for someone who is, above all else:

• Reliable. Families schedule their children's therapy around our hours. Attendance and dependability are not negotiable — when you're scheduled, you're here.
• Committed. We invest in our people and we're looking for someone who wants to grow with us, not pass through.
• A strong work ethic. You take initiative, you finish what you start, and you treat the office like it's your own.
• Warm and professional. You can de-escalate a stressed parent, keep a confidence, and stay composed when it's busy.
• Organized. You can juggle phones, check-ins, payments, and a dozen small tasks without dropping the ball.

Please note: this position requires commitment to a consistent, set weekly schedule. We are not able to accommodate frequent schedule changes, so please apply only if the posted hours work for you long-term.

• High school diploma or equivalent required; associate's or bachelor's in healthcare administration, business, or a related field preferred
• Experience in a medical/healthcare office, front desk, or customer-service role preferred
• Basic proficiency with office software (Microsoft Office, scheduling systems)
• Familiarity with medical billing is a plus
• Willingness to perform cleaning and light maintenance tasks as a regular part of the job

• Extended periods sitting and working at a computer
• Ability to move freely around the office to restock, clean, and support therapists
• Ability to sit or stand for extended periods
• Capacity to handle office equipment and supplies
• Ability to lift and carry items up to 25 pounds
• Dexterity to handle administrative tools and equipment
• Ability to perform repetitive tasks and movements

PLEASE COMPLETE ALL SCREENING QUESTIONS, THIS SHOWS US YOU ARE SERIOUSLY INTERESTED IN THE POSITION. IN ADDITION, LOOKING AT OUR WEB SITE TO UNDERSTAND THE KIND OF WORK WE DO WILL STRENGTHEN YOUR APPLICATION/INTERVIEW