Branch Operations Coordinator in Richmond, Virginia at DUNCAN PARNELL INC

Duncan-Parnell is the Southeast’s leading distributor of technology products and services for the surveying, construction, engineering, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, Wingtra, Seafloor, Seco, and Spectra Precision among others, Duncan-Parnell’s growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.

Duncan-Parnell is looking for a Branch Operations Coordinator in our expanded Ashland, VA location. This is a great opportunity for someone who is customer focused with a strong attention to detail. Duncan Parnell will provide the resources, we just need your hard work, dedication, energy, and focus on office efficiency, sales support, and elevating the customer experience. Join our Team. Grow with us!

Job Overview

The Operations Coordinator role is an excellent opportunity for a high performer ready to take the next step and expand their impact within the office. This hands-on, multi-functional position supports daily operations while providing administrative and sales support to customers and team members to ensure a consistent, high-quality customer experience. Key responsibilities include preparing equipment for sale, receiving and shipping inventory and supplies, setting up and testing rental equipment, processing customer orders, and maintaining accurate inventory levels. The successful candidate demonstrates operational ownership, strong attention to detail, and the flexibility to provide reliable backup coverage and support continuity when needed.

Essential Functions and Duties

• Prepare outgoing shipments by pulling orders, organizing and staging products, repacking items, and generating shipping documentation.
• Process customer and internal orders for equipment, supplies, and accessories using the ERP system.
• Receive incoming shipments and LTL freight deliveries by unpacking items, verifying contents, entering inventory into the ERP system, and stocking products in the warehouse and/or showroom.
• Support rental operations by preparing, updating, and testing equipment to ensure readiness for customer use.
• Update rental equipment tracking and assist with invoicing related to rental transactions.
• Assist customers in-store with the pickup and return of rental equipment, ensuring an efficient and positive experience.
• Help maintain appropriate supply levels to support daily branch needs by noting low quantities or items that have sold out.
• Provide coverage and backup support for essential duties when needed or when team members are on vacation or unavailable.
• Additional duties as assigned by the Branch Manager.

• Dependable and motivated self-starter who demonstrates a strong work ethic, positive “can-do” attitude, and service orientation toward satisfying the needs of internal and external customers.
• Excellent listening, interpersonal, verbal, and written communication skills.
• Ability to interact positively, professionally, and courteously with customers, co-workers, suppliers, and others.
• Personal accountability for words, actions, behavior, and performance on the job.
• Excellent organization and time management skills with the ability to multi-task, self-prioritize, meet deadlines, and follow-up in a timely, professional manner.
• Strong attention to detail and ability to work consistently with accuracy.
• Must be able to perform critical physical tasks in support of the core functions of this position, including sitting, standing, walking, lifting up to 60 pounds, carrying, and reaching.

Education & Experience

• High school diploma or equivalent is required, college degree is a plus.
• Experience in inventory, shipping, receiving, or a support role is preferred.
• Knowledge of land surveying and supplies, construction industry, and/or Trimble technologies is a plus.
• Proficiency with MS Windows and Office applications, including Word, Excel, and Outlook.
• Knowledge of MS Teams is a plus.

Other

• Must support and abide by Duncan-Parnell’s values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.
• Maintaining a clean and orderly environment on the showroom floor and warehouse is a must.

Benefits:

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.