Business Deposits & Treasury Management Manager in St Paul, Minnesota at Blaze Credit Union

Role: This position will support the development and maintenance of commercial deposit products and their policies, procedures, and systems involving deposit products.

The manager will lead the credit union’s Business Deposits Department, overseeing the delivery of treasury products and services to business members, and ensuring exceptional member experience. This role manages a team of cash management professionals, drives product adoption, partners with commercial lenders to support revenue growth, and ensures compliance with banking regulations and internal policies. The position requires strong leadership, analytical skills, and an in-depth knowledge of treasury management solutions.

Job Type: Full-time, on-site at our administrative office in St. Paul, MN

Major Duties and Responsibilities

Leadership & Team Management

• Lead, mentor, and develop the Business Deposit team, including sales officers, onboarding specialists, and support staff.
• Establish clear performance goals and provide ongoing coaching and feedback.
• Oversee hiring, training, and professional development for departmental staff.

Member Relationship Management

• Serve as a strategic advisor to business members regarding treasury management services offered.
• Resolve escalated member issues related to treasury products, ACH, wires, remote deposit, fraud protection tools, and online banking.
• Partner with Commercial Lending and Retail teams to deliver seamless relationship support.

Sales & Business Development

• Provides training and develops communication to staff for deposit products. Supports product promotions and product awareness campaigns to increase penetration of credit union products and services in the marketplace.
• Work with commercial lenders to identify new treasury opportunities and craft tailored solutions for members.
• Lead sales presentations, product demos, and formal proposals for existing and prospective members.

Product & Process Oversight

• Manage the credit union’s suite of deposit and treasury products, evaluating performance and recommending enhancements.
• Reviews and maintains commercial deposit products performance in conjunction with management directives
• Monitors, reports and communicates new product adoption and production goals to include member usage and engagement to determine success of each product, identifies trends and implements behaviors and/or processes necessary to ensure achievement.
• Supports vendor relationships including ongoing communication, recommending improvements based upon product testing, member feedback, analytical conclusions and understanding of the business.
• Coordinate and proactively communicate with Marketing, Payment Operations, Deposit Services, Member Experience Center and Branches to review member problems that hinder member satisfaction and continued use.
• Oversee implementation and onboarding of new members, ensuring accurate, timely setup of services.
• Maintain strong knowledge of industry trends, competitor offerings, and new technologies.

Risk Management & Compliance

• Ensure department operations comply with bank policies, NACHA rules, FDIC guidelines, and regulatory requirements.
• Implement controls to mitigate fraud risk and protect Credit union and the members.
• Work with internal audit and compliance departments during reviews and exams.

Operational Excellence

• Develop and maintain standard operating procedures for all treasury tasks.
• Track key performance indicators (KPIs) and prepare periodic management reports.
• Lead system upgrades, vendor interactions, and process improvement initiatives.

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Experience/Education/Certifications/Licenses

• High School degree or equivalent
• Minimum 5 to 6 years financial product management experience

Demonstrated Knowledge

• Microsoft Office

Ability to:

• Problem solve, make decisions, and exercise good judgement
• Organize multiple tasks and maintain a courteous demeanor in a busy, high stress work environment
• Train, motivate and supervise staff along with gaining obtain cooperation and agreement on important outcomes
• Respond and adapt to changing environments

Communication Skills

Ability to develop and implement responses to members/staff to document and develop new and ongoing techniques to improve processes; written communications draw from expert information from the field whether as an individual contributor or manager

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $105,709.90-$145,000/annually. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.