Lab Collection Centers & Courier Supervisor at FirstHealth of the Carolinas – Pinehurst, North Carolina

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals (Moore, Hoke, Richmond, and Montgomery) with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 5,400 employees serving in more than 75 locations throughout a 15-county service area. In addition, the system provides home health and hospice services, emergency care, and medical transportation. FirstHealth of the Carolinas has over 50 primary care, specialty care, convenient care and dental clinics located throughout our service area.

We are committed to a culture of excellence in which everyone feels valued and connected, and where differences are both respected and supported. Our career opportunities allow our staff to practice in a team environment as a vital part of growing a widely respected health care system and medical community. We have been named Becker's Top 150 Places to Work in Healthcare and named to the Forbes 2025 list of America's Best Employers.

*Free FirstHealth Fitness Membership

*Great Benefits package

*Retirement with a match

Lab Collection Center & Courier Supervisor Job Summary

• Responsible for managing and supervising courier services, and FirstHealth Laboratory Collection Centers.
• Serves as the liaison between the laboratory and collection centers.
• Responsibilities include oversight and management of workflows for patient registration, and collection of specimens at the various laboratory collection sites. Develops and oversees processes and procedures for couriers and collection center staff.
• Responsibilities include staff training, competency and management of laboratory staff in the collection centers, and couriers. Develops policies and procedures.
• Ensures standardization of work between collection centers.
• Manages staff schedules, performance, and evaluations. Follows up problems and implements corrective actions.
• Monitors performance and quality metrics for collection centers and courier services.
• Manages customer service expectations.
• Works with the various teams in the onboarding process for new clinics and services.

Lab Collection Center & Courier Supervisor Job Qualifications

• Associate or Bachelor of Science
• Preferred- Certified MLT, MLS, or Phlebotomist
• 2 years of laboratory experience: hospital, reference lab or physician office lab
• Proficient at Word, Excel and Outlook
• Excellent verbal and written communication
• Excellent customer service skills