Operations Specialist at Aldridge Pite LLP – Atlanta, Georgia

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose

The Operations Specialist II in the NY Foreclosure Department is responsible for all functions related to Service, initiation through completion, of the Summons and Complaint in the Foreclosure action. Additionally, this individual is responsible for assisting the Surrogates Attorney, which includes but is not limited to tasks such as drafting and filing pleadings for surrogates/probate cases, orders of publication, orders to extend time to serve, and other pleadings as assigned. The Operations Specialist II will also be responsible for scheduling hearings, working cohesively with process servers to ensure timely service and obtain documents, obtaining quotes for publication cost, corresponding with court appointed representatives, and preparing attorneys for surrogate court proceedings. The processor will also correspond with clients, courts, various outside counsels, and venders related to the specified pleadings.

Specific Duties, Activities and Responsibilities

• Verifying that service is properly completed on first legal and amended complaints.
• Completing TLO searches to determine serviceable addresses
• Preparing and filing of Request for Judicial Intervention
• Registering property with New York City Department of Housing Preservation and Development
• Updating the clients accordingly using the appropriate client system
• Requesting Fee Approval
• Filing of pleadings (E-Portal or via physical email)
• Complete and update service releases
• Receive pleading requests in the client system, email, and by phone
• Add the request to workload reports, and populate proper fields in the firm’s case management system as well as the client’s case management system
• Follow-up on any outstanding or aged requests
• Self-manage daily workloads and ensure completion of tasks in a timely manner
• Receive client, borrower, court, and prior counsel calls regarding specific pleadings
• Ensure all pleadings prepared are parallel with client requirements
• Provide excellent customer service
• Assist with other duties and special projects as needed.
• General Statement - Performs the job assigned complying with Firm policies and procedures, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

• Bachelor’s Degree Preferred
• Minimum 1-2 years of foreclosure experience; 2+ years preferred. Experience with New York Foreclosure preferred
• Basic knowledge of Microsoft Office (including Microsoft Excel) preferred, prior experience in foreclosure processing client systems preferred, previous law firm or loan processing experience preferred.
• Ability to type quickly and accurately, and proficiency with technology is a must.

General Competency Factors

• Writes and speaks effectively, using proper communication techniques for the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains reasoning behind own opinions; ask others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions. Able to express ideas and transmit information clearly in writing.
• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Conscientious, responsible, and reliable with respect to work completion, schedules and deadlines, as well as attendance; demonstrates ability to adjust to changing job requirements and/or volume of work; uses resources, including time, effectively and efficiently; learns and uses technology and equipment to improve productivity.
• Identifies what needs to be done and takes action; keeps current with new work methods, skills, and technologies related to job/profess; willingly accepts additional assignments; takes appropriate action in face of obstacles; takes ownership for self-development and learning.
• Demonstrates commitment to Bluegreen/Division/Department vision, mission and core values; participates in Bluegreen/Division/Department initiatives; takes action consistent with core values even when others don’t; follows company/division/department policies, standards and procedures; follows through on commitments and agreements; holds self accountable for mistakes.
• Develops and fosters professional relationships; builds rapport with others; approaches others about sensitive issues in non-threatening ways; listens to and acknowledges other ideas and concerns, even when holding a different opinion; regulates own emotions, thoughts and feelings. Is open to giving and receiving feedback.
• Demonstrates knowledge of techniques, skills, equipment, procedures and materials applicable to their position. Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.
• Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work relative to the position.
• Produces an appropriate quantity of work; does not get bogged down in unnecessary detail; able to manage multiple projects; able to determine project urgency in a meaningful and practical way; organizes and schedules people and or tasks.

In addition to remote work for most positions, we offer a comprehensive benefit program including:

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth
• And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.